Front Desk Representative

Posted 2 Days Ago
Be an Early Applicant
Springfield, MO, USA
In-Office
Entry level
Hospitality
The Role
Welcomes hotel guests, completes registrations and room assignments, manages reservations, availability, guest accounts, billing, payments, and inquiries. Provides directions and information about hotel services, coordinates with other departments, follows credit and cash-handling policies, safeguards valuables, and supports the hotel team. Requires flexible scheduling, including nights, weekends, and holidays, along with prolonged standing and light lifting.
Summary Generated by Built In

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

At OHM, we are:

  • A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
    involvement, & philanthropic outreach efforts.
  • Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
  • Seeking supportive, collaborative, detailed-oriented people to join our team!

At OHM, we offer:

  • 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
  • Health, Dental, Vision & Life Insurance 
  • Paid Time Off, including Paid Parental Leave
  • Growth Potential and Career Advancement
  • Hotel/Restaurant Travel Perks & Discounts!

Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!

Now Hiring: Front Desk Representative
Location: TownePlace Suites by Marriott - Springfield, MO

Essential Responsibilities:

  • Warmly greet guests and assist with registration and room assignments.
  • Handle guest inquiries about hotel services, dining, entertainment, and travel directions.
  • Manage room availability, guest accounts, and billing.
  • Post charges, process payments, and make change.
  • Make reservations and handle guest requests, including safekeeping of valuables.
  • Communicate effectively with other departments.
  • Follow hotel credit policies and ensure accurate cash handling.
  • Support team members and take on additional responsibilities as needed.

Skills & Abilities:

  • Strong leadership, communication, and organizational skills.
  • Ability to multitask, prioritize, and solve problems.
  • Proficiency with PMS and Microsoft Office.

Education & Experience:

  • High School diploma or GED preferred.
  • Hospitality customer service experience preferred.

Hours:

  • Flexible schedule, including nights, weekends, and holidays.

Physical Requirements:

  • Standing for long periods, light lifting up to 40 pounds.

Work Conditions:

  • Indoor environment with minimal exposure to adverse conditions.

O’Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.

Skills Required

  • High school diploma or GED
  • Hospitality customer service experience
  • Proficiency with a property management system (PMS)
  • Proficiency with Microsoft Office
  • Strong communication and organizational skills
  • Ability to multitask, prioritize, and solve problems
  • Availability for nights, weekends, and holidays
  • Ability to stand for long periods and lift up to 40 pounds
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The Company
HQ: Springfield, Missouri
274 Employees
Year Founded: 2007

What We Do

Founded in 2007 by Tim O’Reilly, O'Reilly Hospitality Management, LLC is a proven hospitality firm specializing in the design, development, and staffing of hotels, restaurants, and commercial properties for some of the country's leading national and independent brands across the nation. Founded on the principles of sustainability, community involvement, philanthropic outreach, and a commitment to elevating the modern guest experience, OHM is truly an innovative presence in the hospitality space. Our hotel, restaurant, and retail management company in Springfield, Missouri, brings a wealth of knowledge and forward-thinking initiatives to 36 existing sites. We do whatever it takes to make every guest smile, thanks to award-winning service, sustainable green practices, and a staff buoyed by working for a caring and involved company. For more information please visit https://www.ohospitalitymanagement.com

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