Front Desk Receptionist

We are looking for a full-time Front Office Receptionist who is responsible for supporting both the patient check-in and check-out processes while providing excellent customer service and maintaining efficient patient flow throughout the office. Team members in this role will be cross-trained in both front office positions to ensure flexibility, teamwork, and continuity of operations within the practice.

This position serves as a primary point of contact for patients and is responsible for registration, scheduling, insurance verification, payment collection, referral coordination, and general administrative support.

• Successfully complete training for both check-in and check-out responsibilities
• Maintain flexibility to work in either role based on office needs and staffing
• Demonstrate a working knowledge of front office workflows, scheduling protocols, insurance processes, and payment procedures
• Collaborate with team members to maintain efficient patient flow and office operations

• Greet patients and visitors in a professional and courteous manner
• Verify and update patient demographics, insurance information, and identification at each visit
• Ensure all required registration forms, consents, and documentation are completed
• Scan and upload insurance cards, IDs, and patient documents into the EMR
• Verify insurance eligibility and identify referral or authorization requirements when applicable
• Collect co-pays, balances, and other patient payments accurately
• Notify clinical staff of patient arrival and assist with maintaining patient flow

• Review provider instructions and ensure all follow-up needs are addressed before the patient leaves
• Schedule follow-up appointments, annual visits, procedures, imaging, labs, and specialty referrals according to provider instructions and office scheduling guidelines
• Provide patients with visit summaries, work excuses, and orders as needed
• Coordinate referrals and communicate necessary information to patients
• Collect outstanding balances and process payments accurately

• Answer incoming phone calls promptly and professionally
• Schedule, reschedule, and confirm appointments according to office policies 
• Communicate appointment delays, cancellations, or scheduling changes professionally
• Route messages and patient concerns to appropriate staff members

• High school diploma or equivalent required
• Previous medical office, scheduling, or customer service experience (preferred)
• Strong communication, organizational, and multitasking skills
• Ability to work efficiently in a fast-paced environment
• Basic proficiency with computer, phone, and office equipment (required)