Description
Job Type:
Full-time
Schedule:
Muesday-Friday 12:00pm-8:30pm
Pay Range:
$17.00-19.00 per hour based on experience
About the Role:
Heritage Lab Services is looking for a reliable and detail-oriented Front Desk Receptionist to join our on-site administrative team at Three Rivers Diagnostics!
This is an excellent opportunity to grow your career in a fast-paced, healthcare-focused administrative environment, where your organizational skills and customer service mindset directly support clinical operations.
If you’re passionate about providing exceptional service and ensuring smooth day-to-day processes that contribute to patient care, we’d love to hear from you.
Why Join Us:
Supportive and collaborative team
Opportunities for professional growth
Competitive pay and benefits
· 401(k)
· 401(k) matching
· Dental insurance
· Health insurance
· Health savings account
· Life insurance
· Paid holidays
· Paid time off
· Vision insurance
Role and Responsibilities:
- Serve as the first line of response for departmental phone calls, assisting clients with inquiries, addressing immediate concerns, and ensuring each call is directed to the appropriate personnel.
- Greet all visitors upon arrival and direct to the appropriate departments when needed.
- Monitor and respond to customer and internal emails promptly, maintaining a high level of professionalism and clear communication to address questions, resolve issues, and keep all parties informed.
- Maintain accurate daily logs of missing information and discrepancies, ensuring transparency and supporting efficient follow-up actions for all client-related data.
- Manage all incoming and outgoing mail, including receiving, recording, and distributing items to the correct persons or departments, ensuring timely delivery and appropriate documentation.
- Follow all laboratory compliance requirements diligently when handling protected health information (PHI) to ensure the confidentiality and security of patient information in accordance with HIPPA and regulatory standards.
- Performs other job-related duties as assigned.
- Supports ongoing changes in a professional manner, contribute to a positive work environment and to the team effort of the laboratory.
Requirements
Minimum Educational Requirements
High school diploma or GED required.
Minimum Experience Required
1 year front desk or client services experience. Previous medical field experience is preferred.
Skills Required
Lab Compliance, Microsoft Application, Typing proficiency of 50 WPM or higher, Record-Keeping and Documentation, Strong Customer Service skills, Effective Time Management skills.
Professional Certifications or Licenses
HIPPA
Skills Required
- High school diploma or GED
- At least 1 year of front desk or client services experience
- Previous medical field experience
- Laboratory compliance knowledge
- Microsoft application proficiency
- Typing proficiency of 50 WPM or higher
- Record-keeping and documentation skills
- Strong customer service skills
- Effective time management skills
- HIPPA certification or knowledge
What We Do
Heritage Lab Services is a provider of national laboratory testing and analysis solutions, including toxicology, blood wellness, pharmacogenetics, and infectious disease testing. They also offer turnkey laboratory startup solutions, management services, and consulting for clinical reference laboratories and physician offices. The company focuses on delivering high-quality, accurate results and efficient, compliant laboratory operations to support patient care and clinical diagnostics across the United States.
