Stella Stays - Who are we?
At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.
We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.
Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.
If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.
At Stella Stays, you will:
We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.
You will be responsible for:
Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.
Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.
Process bookings and reservations accurately and efficiently within the company's reservation system.
Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.
Collaborate with other departments to fulfill customer requests and ensure their satisfaction.
Resolve any customer complaints or issues professionally and in a timely manner.
Work with the management team to develop and implement customer service strategies and initiatives.
Participate in training and development programs to improve job skills and knowledge.
Requirements
Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.
Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.
Strong attention to detail and ability to work accurately in a fast-paced environment.
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Knowledge of reservation management systems and software.
Ability to work independently as well as part of a team.
Flexibility to work in shifts, including weekends and holidays.
Ability to handle customer complaints and resolve issues professionally and in a timely manner.
Proficiency in Microsoft Office and other relevant software applications.
If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!
Skills Required
- Proven experience in customer service or reservation management
- Experience in the hospitality or travel industry
- Excellent negotiation and communication skills, verbal and written
- Strong attention to detail and ability to work accurately in a fast-paced environment
- Strong organizational and time management skills with effective prioritization
- Knowledge of reservation management systems and software
- Ability to work independently and as part of a team
- Flexibility to work in shifts, including weekends and holidays
- Ability to handle customer complaints and resolve issues professionally and timely
- Proficiency in Microsoft Office and other relevant software applications
What We Do
Stella Stays is a prop-tech startup offering world-class furnished homes and hotel-style apartments, blending community and convenience for individuals and corporate travelers, with a mission to reinvent rental globally.
