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The Front Desk Receptionist plays a vital role in providing clerical support and facilitating the smooth daily operations of the New Albany Country Club's Fitness and Tennis facility. This position includes managing online schedules, booking appointments, and ensuring that members and guests receive exceptional service and a welcoming experience. By embodying the Club’s mission, vision, and values, the Front Desk Receptionist contributes significantly to the overall success and positive atmosphere of the Fitness & Tennis Center.
Compensation: $16.00 per hour, paid bi-weekly
Shift hours are from 2:00 pm to 9:00 pm, with required flexibility to work weekend shifts as needed.
Key Responsibilities:
- Warmly greet and direct members and their guests to the appropriate areas within the facility, addressing members by name whenever possible to personalize their experience.
- Efficiently manage a multi-line phone system, responding promptly and professionally to member and guest inquiries.
- Maintain and update the online scheduling system with current reservations and appointments, ensuring accuracy at all times.
- Accurately process all guest fees, service charges, and class fees, maintaining proper billing procedures.
- Coordinate and communicate continuously with massage therapists and hairdressers to schedule and confirm appointments.
- Effectively communicate and transfer information between shifts and day-to-day operations to maintain seamless continuity.
- Perform data entry and maintain detailed records using Excel, Word, and Member Service software applications.
Candidate Requirements:
- Previous experience in a front office or receptionist role is required; hospitality experience is considered an advantage.
- An outgoing, friendly, and professional demeanor that fosters positive member and guest interactions.
- Strong attention to detail to ensure accuracy in scheduling, billing, and record-keeping.
- Excellent time management skills with the capability to prioritize tasks effectively.
- Ability to multitask efficiently in a fast-paced environment.
- Proficient with current computer and phone technologies to support administrative duties.
Benefits:
We offer a supportive work environment with opportunities for growth, competitive compensation, and the chance to be part of a dedicated team committed to providing outstanding service to our members and guests.
About New Albany Country Club:
Located in New Albany, OH, the New Albany Country Club is a premier facility offering exceptional fitness, tennis, and recreational amenities. Our club is dedicated to creating an inviting atmosphere where members can enjoy excellent services, top-tier facilities, and a strong sense of community.
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Skills Required
- Previous experience in a front office or receptionist role
- Proficient with Excel and Word
- Experience with Member Service software and online scheduling systems
- Comfortable operating a multi-line phone system and handling member inquiries
- Outgoing, friendly, and professional demeanor
- Strong attention to detail, time management, and ability to multitask
- Availability to work 2:00 pm to 9:00 pm shifts and weekend flexibility
- Hospitality experience
What We Do
New Albany Country Club is a master-planned facility in New Albany, Ohio, featuring a 27-hole Jack Nicklaus-designed golf course, extensive racquet sports, and a 30,000 sq. ft. fitness center. It offers a range of memberships and provides high-end dining and catering services for weddings, corporate meetings, and social gatherings, serving as a premier destination for sport and social activities since 1992.
