The Role
Overnight front-desk role delivering member and guest service, handling check-ins, tours, retail sales, basic admin using club systems, resolving concerns, maintaining cleanliness, and supporting promotions and onboarding.
Summary Generated by Built In
Job Summary & Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES
Member Engagement
Uphold Service Commitments and drive member satisfaction by:
* Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
* Maintaining name relationships with members and serving as a resource for their questions or concerns
* Resolving member concerns as they arise and when needed, escalating through the proper management channels
* Being present on the club floor and locker rooms, helping keep a clean and safe environment
* Regularly conducting team cleans and identifying equipment and/or amenities in need of service
Guest Experience & New Member Onboarding
Generate quality guest visits and assist enrollment as needed through:
* Helping guests become comfortable in the club
* Offering tours, discussing amenities and answering membership questions
* Inspiring guests to achieve their personal fitness goals
* Presenting 24 Hour Fitness in a way that best connects with guests
* Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
* Ensuring new members are set up for success by meeting with a Personal Trainer
Retail Merchandising and Other In-Club Promotions
Sell retail products and generate additional club revenue by:
* Maintaining a proficient knowledge base of current retail products
* Ensuring proper retail merchandising and planogram standards
* Encouraging members to refer guests to try the club
* Offering in-club promotions including Personal Training, Add-On Memberships, etc.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
* All 24 Hour Fitness Membership sales and administrative processes
* Computer skills for using 24 Hour Fitness systems and other common applications as needed
* Strong customer service skills
* Strong communication skills both oral and written
* Organization skills
* Attention to detail
Minimum Educational Level/Certifications
* High School diploma or General Educational Development (G.E.D.).
* Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
* Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.
Minimum Work Experience and Qualifications
* Must have 6-12 months experience in customer service function.
* Prior overnight shift experience preferred.
* Experience operating multiple phone lines preferred.
* Basic computer skills.
Physical Demands/ Environmental Conditions
* While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.
* Frequently required to lift and/or move up to 45 lbs.
* While performing the duties of this job, regularly exposed to moving mechanical parts.
* The noise level in the environment is occasionally loud.
Travel Requirement
THIS IS AN OVERNIGHT POSITION
JOB SUMMARY
The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.
The Sales & Service Overnight (SSO) is a member of the Club Operations team that serves the needs of members and guests to create a welcoming, informative, and enjoyable experience. Working a dedicated overnight shift, the SSO plays a critical role in upholding the 24 Hour Fitness Service Commitments starting with a Clean, Friendly, Well-Maintained gym. The SSO will regularly interact with guests inquiring about memberships and through consultative and engaging conversation, helps inspire guests to take the right next steps in pursuing their fitness goals. In addition, the SSO maintains relationships with existing members, greeting them during check-in, resolving concerns that may arise, and contributing to a best-in-class member-centric environment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Member Engagement
Uphold Service Commitments and drive member satisfaction by:
* Ensuring members receive a friendly greeting/check-in and prompt attention to their needs
* Maintaining name relationships with members and serving as a resource for their questions or concerns
* Resolving member concerns as they arise and when needed, escalating through the proper management channels
* Being present on the club floor and locker rooms, helping keep a clean and safe environment
* Regularly conducting team cleans and identifying equipment and/or amenities in need of service
Guest Experience & New Member Onboarding
Generate quality guest visits and assist enrollment as needed through:
* Helping guests become comfortable in the club
* Offering tours, discussing amenities and answering membership questions
* Inspiring guests to achieve their personal fitness goals
* Presenting 24 Hour Fitness in a way that best connects with guests
* Removing barriers and misconceptions on both free and fee-based Fitness services (Personal Training, Group Exercise, 24GO Digital)
* Ensuring new members are set up for success by meeting with a Personal Trainer
Retail Merchandising and Other In-Club Promotions
Sell retail products and generate additional club revenue by:
* Maintaining a proficient knowledge base of current retail products
* Ensuring proper retail merchandising and planogram standards
* Encouraging members to refer guests to try the club
* Offering in-club promotions including Personal Training, Add-On Memberships, etc.
ORGANIZATION RELATIONSHIPS
This position will report directly to the Sales & Service Manager.
This position will report directly to the Sales & Service Manager.
VARIABLE COMPENSATION:
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.
REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities
* All 24 Hour Fitness Membership sales and administrative processes
* Computer skills for using 24 Hour Fitness systems and other common applications as needed
* Strong customer service skills
* Strong communication skills both oral and written
* Organization skills
* Attention to detail
Minimum Educational Level/Certifications
* High School diploma or General Educational Development (G.E.D.).
* Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from approved organization is required. CPR & AED certification will be provided through 24 Hour Fitness.
* Must complete SSO training (includes Club Orientation and Club Safety) prior to working alone at the front desk.
Minimum Work Experience and Qualifications
* Must have 6-12 months experience in customer service function.
* Prior overnight shift experience preferred.
* Experience operating multiple phone lines preferred.
* Basic computer skills.
Physical Demands/ Environmental Conditions
* While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels and reaches with hands and arms.
* Frequently required to lift and/or move up to 45 lbs.
* While performing the duties of this job, regularly exposed to moving mechanical parts.
* The noise level in the environment is occasionally loud.
Travel Requirement
* Some travel may be required to attend meetings and trainings.
DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
Skills Required
- High School diploma or GED
- CPR and AED certification (will be provided)
- Complete SSO training (Club Orientation and Club Safety) prior to working alone
- 6-12 months customer service experience
- Prior overnight shift experience
- Experience operating multiple phone lines
- Basic computer skills; ability to use 24 Hour Fitness systems and common applications
- Strong customer service, communication, organizational skills, and attention to detail
- Ability to stand up to 8 hours and lift/move up to 45 lbs
24 Hour Fitness Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about 24 Hour Fitness and has not been reviewed or approved by 24 Hour Fitness.
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Wellbeing & Lifestyle Benefits — Free gym membership and employee discounts are viewed as meaningful day-to-day perks that add tangible value. Discounted personal training and wellness offerings further support lifestyle-oriented benefits.
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Retirement Support — A 401(k) with company match is offered, providing a foundation for long-term savings. This is positioned as part of the core package for eligible roles.
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Inclusive Benefits Coverage — Medical, dental, and vision coverage extend to full-time and many part-time employees. This breadth of eligibility expands access beyond only full-time staff.
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The Company
What We Do
Celebrating over 35 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness. We know our greatest responsibility is the physical and mental well-being of our members, team members and guests, and we are constantly innovating and reimagining our approach to support their journey and ultimate results. 24 Hour Fitness has over 275 clubs in 13 states, and offers a wide variety of strength, cardio and functional training equipment, group fitness classes, personal training, virtual training and digital offerings through our 24GO® app.
