The Role
Greet hotel guests, complete check-ins and check-outs, manage reservations and special requests, post charges, process credit card information, explain rates and discounts, and follow cancellation or relocation procedures. The role requires accurate front-office system use, prompt service, problem-solving, teamwork, and schedule flexibility, including nights, weekends, and holidays.
Summary Generated by Built In
Job Summary & Responsibilities
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage credit card information from guests for payment of hotel charges.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
What we are looking for
- Be guest focused, and a problem solver.
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our guests!
Skills Required
- Guest-focused approach
- Problem-solving ability
- Ability to work varying schedules, including nights, weekends, and holidays
- Ability to work effectively as part of a team
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
