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The Role
Greet and check guests in/out, manage reservations and room blocks, post charges, handle credit card payments, know hotel rates/discounts, follow cancellation/relocation procedures, and work varied schedules including evenings, weekends, and holidays.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage credit card information from guests for payment of hotel charges.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Starting at $18.00/hour
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
What we are looking for
- Be guest focused, and a problem solver.
- May be required to work varying schedules to include nights, weekends, and holidays - Evening Hours will be required.
- Someone who enjoys working as and being part of a team that provides great experiences for our guests!
Skills Required
- Greet and check guests in and out promptly and professionally
- Knowledge of Front Office computer or manual system, including daily transactions
- Ability to accurately post all charges and manage guest billing
- Accurately manage and process guest credit card information for payments
- Working knowledge of reservations and procedures, including same-day reservations and cancellations
- Knowledge of hotel rates, discounts, and how to handle each
- Ability to take same-day reservations efficiently (approximately 2 minutes)
- Willingness to work varying schedules including nights, weekends, holidays, and evening hours
- Be guest focused and a problem solver
- Enjoy working as part of a team to provide great guest experiences
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The Company
What We Do
Remington Hospitality is a dynamic, independent hotel management company with over 40 years of experience. It manages over 120 hotels, spanning 26 brands and 19 independent or boutique properties. Specializing in project, property, and condominium hotel management, the company focuses on maximizing operating performance and delivering exceptional results for owners, investors, and guests through a performance-driven culture and a commitment to professional service.
