Front Desk Monitor

Adora Trails, a premier family-friendly master-planned HOA community in Gilbert, AZ, is seeking a dedicated individual to assist the Community Manager in providing exceptional customer service to residents. The community boasts over 12 miles of scenic walking trails, a catch-and-release fishing lake, playgrounds, greenbelts, a community center with various amenities, and more. Responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Summary:

Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Assist with event set up and break down as needed.
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.

Qualifications Behaviors Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Education Required High School or better. Experience Required High school diploma or GED and two (2) or more years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment. Equal Opportunity Employer
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