Front Desk Monitor

Do you enjoy helping people feel welcome and connected? We are seeking a friendly, reliable, and professional individual to join our team as a Front Desk Monitor at a North Phoenix HOA community. Fireside at Norterra is conveniently located between the Sonoran Preserve and Norterra and offers residents amenities including a community center, pools, fitness center, courts, and events. The Front Desk Monitor creates a welcoming environment by greeting residents and guests, answering phones, assisting with inquiries, monitoring facility activity, and ensuring community rules are followed. This position is ideal for someone with strong communication skills who can maintain a safe atmosphere.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors, and vendors.
• Manage front reception area.
• Filters inbound calls to determine appropriate direction.
• Greets all visitors/homeowners and determines their immediate needs.
• Monitors pickups/deliveries.
• Greet and welcome residents and guests to the pool area.
• Ensure compliance with rules and regulations by monitoring residents, staff, guests, and other individuals present on the premises.
• Maintain cleanliness surrounding the pool area (arranging furniture, washing off the deck, etc.).
• Report injuries that may occur while following proper procedures.
• Ensure the pool area is prepared as well as closing the pool facility.
• Perform other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service, interpersonal, and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interact, answer questions, resolve concerns, deal with conflict in person and work positively and effectively with homeowners and staff at all levels.

Physical Demands & Work Environment:

• Sitting at workstation utilizing a computer in an office setting.
• Walking throughout the property/facilities as needed.
• Setting up, taking down and stacking tables and chairs.
• Position involves sitting, standing, stooping, kneeling, pushing, lifting, carrying and moving objects that can weigh up to 45 lbs.
• Ability to remain active and mobile under direct sunlight and high temperatures.

Qualifications Education Required High School or better. Experience Required Experience working in a Receptionist, Administrative Support, and/or Customer Service role within an onsite HOA community. Equal Opportunity Employer
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