The Role
Serve as primary contact for clients; define and run front-desk procedures; supervise front-desk, housekeeping, and support staff; handle bookings, inquiries, complaints; maintain visitor records and reception area; perform administrative tasks and ensure timely resolution of client queries.
Summary Generated by Built In
Job Role :
- The person would be the single point of contact for all the clients and their related problems and queries. Therefore, he/she will be:
- Defining and implementing front desk objectives and procedures.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area are kept clean and organised.
- Supervising staff and all front desk activities, including bookings, appointments, phone calls, and emails.
- Performing administrative duties such as filing and updating records, among others, as needed.
- Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.
- Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.
- Handling the clients visiting the space and maintaining the visitors’ list.
Requirements
Prerequisites for a Front Desk Manager :
- Bachelor's degree in hospitality or similar.
- Excellent written and verbal communication skills in English.
- A minimum of 2 years of experience as a front desk manager or similar.
- Good understanding of procedures and practices in the hospitality industry.
- Strong organisational and time management skills
- The ability to provide exceptional customer service.
- Administer smooth office operations and administration.
- Shall be able to understand and resolve client queries within TAT.
- Basic Excel knowledge and an aptitude to be trained and be able to use any other software.
- Shall have strong interpersonal skills.
- The Incumbent must be organised and detail-oriented as a person.
- One shall have an outstanding ability to stay calm under pressure.
- A person should be highly presentable with good grooming and clothing standards.
Skills Required
- Bachelor's degree in hospitality or similar
- Excellent written and verbal communication skills in English
- Minimum of 2 years of experience as a front desk manager or similar
- Good understanding of procedures and practices in the hospitality industry
- Strong organisational and time management skills
- Ability to provide exceptional customer service
- Administer smooth office operations and administration
- Ability to understand and resolve client queries within TAT
- Basic Excel knowledge
- Aptitude to be trained and able to use other software
- Strong interpersonal skills
- Organised and detail-oriented
- Ability to stay calm under pressure
- Highly presentable with good grooming and clothing standards
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The Company
What We Do
alt.f coworking provides affordable, scalable shared-office solutions for micro businesses, startups, and emerging companies. Its offerings include day passes, hot desks, dedicated desks, meeting rooms, team rooms, director cabins, and fully serviced private offices. The company also provides virtual-office services for GST registration, business-address registration, and company registration, helping growing businesses establish a professional presence while controlling operational costs as their teams expand.
