The Front Desk Manager being a key member of the shipboard management team, the Front Desk Manager possesses a dynamic outgoing demeanor with a passion for ‘Delivering the Wow’ through industry leading service while demonstrating exemplary problem resolution skills. The Front Desk Manager
continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction. This role establishes and drives a positive working environment and focuses on operational goals where training, leadership, development, and recognizing overall team performance are paramount. Leading by example and from the front of the house, the Front Desk Manager is a ship's driving advocate for delivering outstanding Customer Service.
BENEFITS:
- Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
- Earn recognition and career advancement opportunities
- Travel around the World
- Experience working with more than 72 nationalities
- Permanent job with contract 6-8 months onboard followed by 60 days of vacation
- Save Money as you do not pay for food and accommodation on board
- Competitive salary (find out when apply)
- Visa fee will be reimbursed on board
- Medical insurance provided during contract
RESPONSABILITIES
- Manages a team that excels in delivering industry leading service to our individual, international and group guests.
- Responsible for assisting the Guest Services Manager and playing a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement.
- The Front Desk Manager maintains current working knowledge of customs and immigration regulations and procedures in order to support the Guest Administration Officer.
- Able to participate in the boarding process by reviewing immigration documentation such as passports and Visa to determine validity of documents.
- Effectively balances operational needs between the Financial and Guest Services Divisions through synergetic communication of guest issues, in order to optimize positive guest comments and ratings of the overall Guest Services operation.
- Front Desk Manager is responsible for developing a balanced front desk schedule per voyage, taking into consideration proper coverage during the peak times and slow port afternoons.
- Assists the Guest Services Manager in planning and administering the Guest Services Keyman schedule in conjunction with the shore-side support group.
- Assigns duties and responsibilities to team members.
- Responds to escalated guest concerns in a considerate, professional and positive manner.
- The Front Desk Manager is a visible front of house position and uses effective planning and time management skills to properly balance front of house and essential administrative duties, ensuring all operational needs are met.
- Inspects and manages maintenance of workstations, work areas, equipment and such to ensure efficient service and compliance to standards and procedures. ETC.
- Minimum one year front of house supervisory experience in a hotel, cruise line or hospitality industry related field required.
- Minimum of two contracts within the shipboard operation as Guest Administration Officer, Guest Departure Officer and Assistant Front Desk Manager.
- Fluency in English Language.
- Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy.
- Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
- Ability to communicate diplomatically with managers, shipboard and shore-side employees to resolve problems and negotiate amicable resolution to challenging issues.
- Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
- Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Microsoft Office.
- Demonstrates a working knowledge to operate all office equipment.
- Working knowledge of US cash handling procedures and foreign exchange required.
- Ability to speak fluently additional language(s) such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish.
- Minimum 21 years old
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
Skills Required
- Minimum one year front of house supervisory experience in hotel or hospitality
- Minimum two contracts in shipboard operations
- Fluency in English language
- Ability to effectively deal with guests
- Knowledge of customer service principles and processes
- Ability to work cooperatively in a diverse team
- Working knowledge of computers and software such as Microsoft Office
- Working knowledge of cash handling procedures
- Ability to speak additional languages
- Minimum 21 years old
What We Do
Ismira is an international service company specializing in recruitment and crewing, providing employment services and jobs on board cruise ships for foreign employers.
