Front Desk Associate

Front Desk Associate, Ghana

Who we are

Fido empowers millions across Africa to take control of their finances with ease. As a leader in cutting-edge financial technology,

Fido clears the way for building credit, securing instant loans, making smart investments, and obtaining tailored insurance. No banker’s hours, no hidden fees – just endless opportunities.

From city centers to rural communities, Fido is breaking barriers and creating financial freedom, providing access to innovative tools and services that foster growth and empowerment. By leveraging advanced technology, 

Fido is shaping a future of opportunity and financial inclusion across the continent.

Join the team and be a part of leading this transformative change, driving impact where it matters most.

‍What you will do

We are seeking a professional, highly organised, and customer-focused Front Desk Associate to serve as the first point of contact for our organisation. The ideal candidate will have at least two (2) years’ experience in a similar front desk or administrative role and demonstrate strong communication, coordination, and customer service skills. Experience in a fintech or financial services environment is a strong advantage, but not a requirement. This role is critical to ensuring a seamless front-office experience while supporting internal teams with administrative and operational coordination.

Who you are

Key Responsibilities

• Serve as the first point of contact for walk-in clients, visitors, and vendors, ensuring a professional and welcoming experience
• Manage incoming calls, emails, and front desk inquiries, directing them appropriately and promptly
• Maintain accurate visitor logs and manage access control in line with company security protocols
• Coordinate meeting room bookings and support meeting logistics as required
• Handle basic administrative duties including document management, filing, and data entry
• Support internal teams with scheduling, correspondence, and general office coordination
• Ensure the front office area is organised, presentable, and aligned with company brand standards
• Liaise with vendors and service providers for front office and facility-related needs
• Assist with onboarding logistics for new staff and guests when required
• Adhere to company policies, confidentiality standards, and data protection requirements
  

Qualifications:

• Minimum of 2 years’ experience in a front desk, receptionist, or administrative role
• Fintech, financial services, banking, or technology industry experience is an advantage, but not mandatory
• Diploma or Bachelor’s degree in Business Administration,or a related field is preferred

Skills & Competencies

• Excellent verbal and written communication skills
• Strong interpersonal and customer service orientation
• High level of professionalism, discretion, and attention to detail
• Strong organisational and time management skills
• Proficiency in Microsoft Office and basic office management tools
• Ability to multitask and remain calm in a fast-paced environment
• Basic understanding of data confidentiality and customer privacy