We are seeking an energetic, customer-focused Front Desk Associate who takes pride in providing exceptional service and creating a welcoming environment for residents, guests, and vendors. This role is ideal for someone who enjoys helping others, solving problems, and making a positive difference in the community every day.
Position Summary
As the first point of contact for our luxury condominium community, you will play a key role in delivering outstanding customer service while supporting the day-to-day operations of the property. The successful candidate will be friendly, professional, detail-oriented, and committed to providing an exceptional resident experience.
Key Responsibilities
- Greet residents, guests, vendors, and visitors in a professional and welcoming manner
- Assist residents with package retrieval and delivery notifications
- Manage resident fob access, credentials, and related requests
- Answer and direct phone calls professionally and efficiently
- Schedule appointments, meetings, and resident service requests
- Provide general administrative support to the management team
- Respond to resident questions and concerns while delivering exceptional customer service
- Maintain accurate records, logs, and community databases
- Assist with office organization, filing, correspondence, and special projects
- Support community events and resident engagement activities when needed
Qualifications
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Professional, friendly, and positive attitude
- Ability to multitask in a fast-paced environment
- Strong organizational and problem-solving skills
- Proficiency with Microsoft Office programs and general computer systems
- Administrative experience preferred
- Reception, hospitality, concierge, or customer service experience is a plus
Highly Desired Skills
- Information Technology (IT) experience or troubleshooting skills
- Strong computer proficiency and ability to learn new software quickly
- Experience with access control systems, resident databases, or property management software
- Technical aptitude and willingness to assist with basic technology-related needs
Weekend availability is required.
What Success Looks Like
The ideal candidate genuinely enjoys interacting with people, anticipates resident needs, communicates effectively, and strives to create a positive experience with every interaction. If you have a passion for customer service and want to make a meaningful impact every day, we encourage you to apply.
WHAT WE OFFER:
- Comprehensive benefits package including medical, dental, and vision
- Wellness program
- Flexible Spending Accounts
- Company-matching 401k contributions
- Paid time off for vacation, holidays, medical, and volunteering
- Paid parental leave
- Training and educational assistance
- Support programs, including Employee Assistance Program and Calm Health
- Optional benefits including short- and long-term disability, life insurance, and pet insurance
- Most importantly, a caring team who is dedicated to your success!
Skills Required
- Strong customer service and interpersonal skills
- Excellent verbal and written communication abilities
- Professional, friendly, and positive attitude
- Ability to multitask in a fast-paced environment
- Strong organizational and problem-solving skills
- Proficiency with Microsoft Office programs and general computer systems
- Administrative experience
- Reception, hospitality, concierge, or customer service experience
- Information technology experience or troubleshooting skills
- Experience with access control systems, resident databases, or property management software
- Technical aptitude and willingness to assist with basic technology-related needs
- Weekend availability
What We Do
Founded in 1973, CCMC is a prominent community association management company specializing in large-scale, master-planned communities. CCMC partners with HOA boards and developers to provide expert management, operational excellence, and a people-first resident experience. Serving over 155 communities across nine states, the company focuses on redefining community management by bringing people together and transforming households into homes.
