Front Desk Associate

Description

At Riverbend Community Mental Health, we know that a healing journey starts the moment someone walks through our door. We’re looking for a friendly, organized Front Desk Associate to be the welcoming face of our office and the heartbeat of our daily operations.

In this role, you’re more than an administrator—you’re a navigator. You’ll ensure our clients feel seen, heard, and supported from the moment they check in until they head home. This role requires close collaboration with our team, specialized equipment access, and daily in-person interaction. Therefore, this is a 100% on-site position based in our Concord, NH office. *Remote work or hybrid schedules are not available for this role.

Why Join Us?
At Riverbend, you are not just an employee; you are part of a team committed to strengthening our community. We offer a supportive, inclusive, and positive work culture where your efforts are recognized and valued. We offer a supportive work environment where your contributions truly matter. We also have many opportunities for professional growth and development through training and certification programs.

What You’ll Do:

• Create a Warm Welcome: Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
• Keep Things Moving: Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
• Master the Details: Maintain accurate client records, verify and maintain information in the Medicaid system, and keep our administrative systems running smoothly.
• Be the Hub: Answer phones and coordinate closely with our providers and clinical staff to ensure seamless care for every client.

Why You’ll Love This Role:

• Be the "Go-To" Person: You’ll play a crucial role in maintaining an organized, stress-free environment for both staff and patients.
• A Supportive Team: Join a group of dedicated professionals who value your contribution and work together to serve the community.
• Growth Opportunities: Riverbend is committed to helping our staff develop new skills and advance their careers within the organization.

Requirements

What We’re Looking For:

• Top-Tier People Skills: A natural ability to communicate clearly and compassionately with diverse groups of people.
• Exceptional Organization: The ability to multitask, stay organized, and keep a level head in a busy office setting.
• Reliability: A commitment to being the consistent, helpful presence our clients and providers count on every day.

What You'll Bring:

• Hight School Diploma or equivalent is required.
• Two (2) years’ experience in an office environment is preferred.
• Experience with health insurance billing procedures preferred.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.

Outstanding Benefits & Perks:

• Competitive wages are $16.30 - $21.15 hourly depending on level of education and experience.
• Comprehensive benefits package to include: 
  • Choice of 3 Medical plans
  • Prescriptions Benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 Dental plans
  • Vision Plan
  • Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
  • Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended  Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Recruiter Notice: We are managing this recruitment process internally and are not accepting solicitations from recruiters, staffing agencies, or third-party recruiting firms.