Hightop Health is seeking a driven individual who is passionate about mental health to become our next Front Desk Associate at our clinic!
Responsibilities:
Greet and welcome patients and visitors in a friendly and professional manner
Answer phone calls and direct them to the appropriate department or individual
Schedule appointments for patients and manage the appointment calendar
Collect patient information and update electronic medical records
Verify insurance coverage and assist with insurance billing processes
Maintain a clean and organized front desk area
Provide excellent customer service to ensure patient satisfaction
Assist with administrative tasks such as filing, faxing, and scanning documents
Ideal Candidate:
Previous experience as front desk admin in a medical office
Experience working with Athena or a similar EHR preferred
Strong communication skills, both verbal and written
Ability to multitask and prioritize tasks in a fast-paced environment
Familiarity with phone systems and ability to handle high call volumes
Excellent organizational skills and attention to detail
Customer service-oriented mindset with a friendly and professional demeanor
About Hightop Health
Hightop Health is the premier outpatient mental health group, committed to setting the standard for superior patient care. Our Centers of Excellence combine cutting-edge research, advanced treatment options, and industry-leading expertise to deliver evidence-based, integrative psychiatry that treats the whole person. Care is provided by top-tier clinicians who truly care, and each treatment plan is as unique as the patient receiving it, blending traditional and novel interventions, biological and psychological approaches, and personalized strategies informed by real-world outcomes.
We are a clinician-centric practice, supported by an interdisciplinary team and robust infrastructure, allowing providers to focus on delivering the highest quality care while we manage operational and administrative details.
Learn more:
www.hightophealth.com
Hightop Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
Skills Required
- Previous experience as a front desk administrator in a medical office
- Experience with Athena or a similar electronic health record system
- Strong verbal and written communication skills
- Ability to multitask and prioritize in a fast-paced environment
- Familiarity with phone systems and handling high call volumes
- Excellent organizational skills and attention to detail
- Customer service-oriented mindset with a friendly and professional demeanor
What We Do
Hightop Health is a comprehensive outpatient mental health platform and umbrella group for integrative mental health clinics. The company provides a clinician-centric outpatient mental health platform designed to construct clinical practice solutions, while offering non-clinical administrative and business support services to independently owned and operated physician practices to improve the delivery of superior mental health care.
