Front Desk Administrative Assistant

New Hampshire Housing’s mission is to promote, finance, and support housing solutions for the people of New Hampshire. We have helped over 55,000 families to achieve homeownership, supported the development of over 16,000 multifamily housing units, and manage thousands of Housing Choice Vouchers each year.  

Every day, people turn to us for guidance, resources, and support. As our Front Desk/Administrative Assistant, you'll play an important role in that experience. You'll be the first person many visitors, partners, and community members meet, helping create a welcoming, professional, and respectful environment while supporting the day-to-day operations that advance our mission. Every phone call you answer, visitor you welcome, and employee you support contributes to programs that help New Hampshire families access safe, affordable housing.

As a Front Desk/Administrative Assistant, you will help keep our organization running smoothly while ensuring every visitors has a positive experience. If you're someone who enjoys helping others, staying organized, and being at the center of a busy, collaborative workplace, we'd love to hear from you.

In this role, you will:

• Serve as the first point of contact for visitors, clients, vendors, and community partners.
• Answer and direct incoming calls with professionalism and care.
• Welcome guests, manage visitor access, and maintain building security procedures and confidentiality.
• Receive, sort, and distribute incoming mail, as well as prepare outgoing mail and deliveries.
• Support teams across the organization with a range of administrative and operational needs that help keep daily operations running smoothly.
• Help create an organized, welcoming, and efficient workplace by supporting employees, visitors, and organizational initiatives.

Why New Hampshire Housing?

You'll be joining an organization where every interaction matters. As the first point of contact for visitors, partners, and community members, you'll help create a welcoming experience while supporting an organization dedicated to making housing more accessible across New Hampshire.

You’ll also have the opportunity to:

• Gain exposure to affordable housing programs that make a meaningful difference across the state.
• Work alongside collaborative colleagues who care about what they do.
• Bring your expertise to an organization with a meaningful public mission.
• Build your career in a workplace that prioritizes flexibility, employee well-being, and true work-life balance, including a 37-hour work week.

New Hampshire Housing is proud to offer:

• Consistent weekday schedule that supports true work-life balance
• Two retirement plans with employer contributions to both
• Multiple high-quality health insurance options
• Employer-paid dental, disability, and life insurance
• Vision coverage
• Generous and flexible PTO
• Paid parental leave
• Undergraduate and graduate tuition reimbursement
• Student loan repayment assistance
• Paid volunteer time
• Fitness rewards and reimbursement programs
• And more!

What you’ll bring:

• High school diploma or GED equivalent.
• One year of relevant administrative, reception, customer service, or office support experience preferred.
• Strong interpersonal and customer service skills with the ability to interact professionally with employees, visitors, vendors, and the public.
• Excellent verbal and written communication skills.
• Experience managing a multi-line phone system or similar reception responsibilities.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using Adobe Acrobat and electronic document management systems.
• Strong organizational skills with the ability to manage multiple priorities, interruptions, and changing demands.
• Ability to work independently, maintain confidentiality, and exercise sound judgment in sensitive situations.
• Ability to learn new systems, processes, and office technology.

As an Equal Opportunity Employer, New Hampshire Housing is committed to building a workforce that is as diverse as the people we serve.

Starting Pay: $19.00 - $23.00 per hour, dependent on relevant experience

Apply now and become a key player in our mission to provide affordable housing solutions in New Hampshire.

Interested in this position but not sure you check every box? Don't let doubts hold you back! We value diverse perspectives and unique strengths. If you're interested in this role and motivated to contribute, we welcome your application. Your passion and potential might align perfectly with what we're seeking.