FRFS Industry Relations Manager

CompanyFederal Reserve Bank of Cleveland

Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to operations, technology, product and industry engagement, enterprise services, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff.
We seek leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
The CRSO Industry Relations Manager manages outreach efforts to payments stakeholders to support the achievement of Federal Reserve Financial Services strategic goals. This role plans, designs, evaluates and implements strategy for creating industry awareness, gathering industry input and securing industry support of payments system improvement initiatives. This incumbent will partner with CRSO marketing, analytics and sales, District outreach, public information and product offices as needed to achieve objectives. The level of work required is considered advanced and staff must be able to work under minimal supervision.
This job has direct reports.

Key Activities:

• Strategic Initiatives Leads team to promote Federal Reserve payment system improvement initiatives to traditional and new audiences through traditional and social media, industry meetings and speaking engagements targeting diverse industry publications, conferences and events Partners with strategic
  leaders, product offices and sales and marketing to drive industry support and participation in FRFS strategic initiatives.
• Develops communication strategies, plans and tools to drive consistent and effective messaging regarding the FRFS strategic direction and initiatives
  Industry Outreach Activities Builds and maintains favorable relationships with industry organizations to achieve strategic objectives.
• Develops and manages tools and processes to support IRP central coordination of industry relationship and outreach activities including annual planning, meeting planning, messaging, and reporting.
• Manages IRP internal reporting and administration to include annual planning, budget development and management, performance reporting, and communications for governance bodies and system workgroups.
• Plans and coordinates industry discussion forums to solicit industry input into financial services strategy and initiative.
• People Leadership Provides team with necessary resources to perform work Develops performance standards and developmental plans for each staff member and conduct performance reviews within the required timeframes; address employee performance issues as appropriate.
• Recruits, trains and onboards new staff
• Other duties may be assigned

Requirements:

• Bachelor's degree or equivalent experience
• 7-10 years of direct experience in sales, marketing, communications, outreach and/or relationship management
• Possesses and applies strong knowledge of payments, payment stakeholders, and Federal Reserve Financial Services business and strategies
• Independent thinking and decision-making abilities
• Excellent written and oral communication skills
• Excellent project management skills
• Able to manage relationships at all levels of organizations and able to manage teams, including direct reports and contributors from other internal/external organizations, to accomplish goals
• Possesses and applies both specific and broad knowledge of principles, practices, and procedures of the field of specialization to the completion of assignments

Locations:

• Hybrid, on-site requirement will be determined by hiring district
• Remote eligibility will be determined by hiring district
• The selected candidate’s new job title and associated pay range will be determined by the employing District and will continue to be subject to the employing District’s people policies and practices (i.e., remote/hybrid work posture, etc.).
• Eligible districts for Hire: Boston, MA- New York, NY- Philadelphia, PA- Cleveland, OH- Richmond, VA- Atlanta, GA- Chicago, IL- St. Louis, MO- Minneapolis, MN- Kansas City, MO- Dallas, TX- San Francisco, CA

Screening:

Screening Details that correspond with screening level

Sponsorship:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryOther, Sales/Marketing

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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