With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About this role:
OpenTable helps restaurants run and grow their business while helping diners discover and book the right table for every occasion. As an Account Manager, you will manage a portfolio of restaurant partners and help them get the most value from the OpenTable platform. You will build trusted relationships, use data to guide conversations, and identify opportunities to improve retention, adoption, and commercial performance.
This is a bi-lingual role; full fluency in French & English is required.
This is a hybrid role; working from our London office twice a week.
Responsibilities- Manage a portfolio of restaurant partners, building strong relationships that support long-term retention and growth.
- Use data and customer insights to increase platform adoption, improve reservation availability, and drive measurable business outcomes.
- Resolve day-to-day partner issues efficiently and provide a high standard of service across multiple channels, including phone, email, and virtual meetings.
- Deliver remote training, guidance, and business recommendations that help partners use OpenTable effectively in their daily operations.
- Partner cross-functionally with Customer Support and field teams to resolve escalations and improve the overall partner experience.
- Identify commercial opportunities within your portfolio and influence partners to adopt strategies that strengthen performance on the platform.
- 3+ years of experience in account management, customer success, consultative sales, or a similar customer-facing role.
- Experience working with customers in hospitality, restaurants, SaaS, or another service-based environment, with the ability to understand operational needs and translate them into business value.
- Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes.
- Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders.
- Professional fluency in English & French languages.
- Experience managing a high-volume portfolio of small or mid-sized business customers.
- Experience working with restaurant technology, hospitality platforms, or reservation products.
- Experience partnering with cross-functional teams to resolve escalations and improve customer satisfaction.
- Confidence coaching customers through change and identifying opportunities for growth.
- Ability to prioritize effectively and stay organized in a fast-paced environment with multiple competing demands.
Benefits and Perks
🌍 Flexibility & time off
Enjoy the option to work from almost anywhere for up to 20 days per year, generous vacation time, your birthday off, paid volunteer days, and our annual company-wide recharge week where the whole team takes time to reset.
🧠 Health & wellbeing
Your wellbeing matters to us. We offer private health & dental insurance, company-paid therapy through SpringHealth, a Headspace subscription, and an Employee Assistance Program including 24/7 GP access and legal advice, alongside income protection and life assurance.
📈 Growth & development
We invest in your career with Development Dollars, leadership development opportunities, and thousands of on-demand learning resources.
✨ Extra perks
Additional benefits include pension contributions, discounted gym membership, Bike2Work and season ticket loans, Employee Resource Groups, regular social events and Thursday happy hours, plus free lunch in the office twice per week.
The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Skills Required
- 3+ years of experience in account management, customer success, consultative sales, or a similar customer-facing role
- Experience working with customers in hospitality, restaurants, SaaS, or another service-based environment
- Experience using data, reporting, or performance insights to influence decisions and improve customer outcomes
- Strong written and verbal communication skills, including experience delivering presentations, training, or reviews to stakeholders
- Professional fluency in English and French
- Experience managing a high-volume portfolio of small or mid-sized business customers
- Experience working with restaurant technology, hospitality platforms, or reservation products
- Experience partnering with cross-functional teams to resolve escalations and improve customer satisfaction
- Confidence coaching customers through change and identifying opportunities for growth
- Ability to prioritize effectively and stay organized in a fast-paced environment with multiple competing demands
OpenTable Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OpenTable and has not been reviewed or approved by OpenTable.
-
Leave & Time Off Breadth — Time off is positioned as generous, including ample PTO, company-wide recharge time, and additional one-off days such as a birthday/celebration day. Paid volunteer time is also included, reinforcing a broad time-off offering beyond standard vacation and holidays.
-
Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a meaningful part of the package, including company-paid therapy sessions and a paid mindfulness subscription. Flexibility policies such as meeting-free Fridays and “work from (almost) anywhere” are also framed as lifestyle-supporting benefits.
-
Strong & Reliable Incentives — Variable pay and upside are highlighted for some roles, especially sales positions where on-target earnings and accelerators can meaningfully raise take-home pay when goals are met. Some postings also indicate eligibility for annual bonuses in certain roles.
OpenTable Insights
What We Do
With millions of diners, tens of thousands of restaurants, and 20+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and maximize revenue. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Why Work With Us
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
