Social Factor is looking for a remote, US-based, part-time, Implementation Consultant is to provide Sprinklr admin configuration services in partnership with Social Factor and Client teams. The Implementation Consultant will optimize the usage and output of Sprinklr to meet the clients’ business needs, increase ROI through automation and efficiencies, and improve end-user experience. This is both a technical role and a client-facing role.
We are hiring from the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Mexico, New York, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.
Responsibilities:
- Assess the marketing goals of internal and external teams and translate them into a clear, custom roadmap of recommended technical solutions.
- Create and QA Sprinklr configurations to ensure the platform is being used to its utmost potential.
- Provide technical expertise and in-depth investigation to troubleshoot any issues that occur within Sprinklr.
- Collaborate with end-users in Sprinklr from Social Care, Analytics, Advertising, PR, Marketing, and other departments.
- Write timely, accurate, and clear documentation of Sprinklr configuration details for internal and external purposes, when necessary.
- Be proactive, provide platform best practices, and anticipate needs for existing clients.
Requirements:
- This position requires a demonstration of technical aptitude that translates into programming and/or software deployment management; 1-2 years of Sprinklr or similar platforms is a plus.
- Completion or near completion of a BA or BS in Marketing, Technology, or other related fields is required.
- Some programming experience is desired.
- Social media literacy and proficiency are desired.
- A pattern of solving problems, showing energy, motivation, enthusiasm, and commitment to client satisfaction and success is critical in this role.
- Excellent verbal and written communication skills are essential; must be able to create and deliver compelling, polished documentation.
- Minimum of Windows 10 and macOS 12.X
- Internet speed requirement of a minimum of 50 mbps
Skills Required
- Demonstrated technical aptitude translating into programming or software deployment management
- 1-2 years experience with Sprinklr or similar platforms
- Completion or near completion of a BA or BS in Marketing, Technology, or related field
- Some programming experience
- Social media literacy and proficiency
- Proven problem-solving ability, energy, motivation, and client-focused commitment
- Excellent verbal and written communication; ability to create polished documentation
- Must use Windows 10 or macOS 12.x
- Reliable internet with minimum 50 Mbps
- Must be US-based and located in one of the listed states
What We Do
Social Factor is the human layer of your digital customer experience, supporting world-leading brands with the platforms, processes and people they need for success. What We Do. Every great digital customer experience starts with a human connection. Social Factor brings the Sprinklr-certified people, the real world-tested process, and the platform expertise every enterprise needs to create incredible customer experiences. Who We Are. Our team of digital marketing experts draws from a vast array of experience serving world-leading brands such as 7-Eleven, LinkedIn, PetSmart, Toyota, and YouTube. Together with platform partners like Sprinklr, the Social Factor team helps clients optimize and achieve better business results.
