Founded in 2006, Albatross CX is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
Albatross CX specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric - Albatross Customer Experience (ACE) index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers.
Operating in 70 countries through its 14 global offices, Albatross CX delivers 360-degree customer experience framework to over 200 of the most prestigious brands.
Albatross CX is a member of the Customer Experience Group, the alliance of five leading agencies offering together a framework that enables premium and luxury brands to elevate the customer experience. For more information, visit www.albatrosscx.com
Requirements
Are you a resident living in Kolkata?
We are looking for shopping evaluators in this city who can visit luxury stores.
Sign up now and be rewarded for sharing your opinions on your favorite brands!
Albatross CX invites men and women to complete paid missions in 5 easy steps:
1. REGISTER via http://register.albatrossonline.com/signup
2. Apply for shopping missions
3. Visit the store
4. Fill out a short online survey
5. Earn rewards
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
Previously, the business comprised three separate agencies:
Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences.
Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses.
FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury.
As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
