With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Lead the prevention, detection, and response to digital fraud threats targeting Business Banking customers and digital channels. Drive strategic control design, analytics, and operational excellence to protect customers, assets, and the bank’s reputation while enabling frictionless digital banking experiences.Job Description
Key Accountabilities
Digital Fraud Strategy & Risk Management
Develop and execute the Business Banking Digital Fraud Strategy, aligned with enterprise fraud and financial crime frameworks.
Identify, assess, and mitigate emerging fraud risks across online, mobile, API, and digital onboarding channels.
Lead fraud risk assessments for new digital initiatives and product launches, ensuring secure-by-design principles.
Define and maintain fraud risk appetite, thresholds, and KRIs specific to business customer segments.
Prevention & Detection
Implement and optimise real-time digital fraud controls, including device fingerprinting, behavioural biometrics, and anomaly detection.
Monitor and refine rules and models to counter threats such as:
Account takeover (ATO)
Business email compromise (BEC)
First-party and mule activity
Synthetic identity fraud
Digital onboarding fraud
Partner with Data Science teams to develop predictive analytics and machine learning use cases for business fraud detection.
Incident Management & Investigation
Oversee digital fraud incident and response for Business Banking customers.
Collaborate with Fraud Solutions and Cyber Security to coordinate incident containment, investigation, and customer remediation.
Perform root cause and post-incident reviews to identify control gaps and lessons learned.
Governance & Reporting
Maintain governance over fraud control performance across digital channels.
Produce and present fraud trend insights, loss analytics, and risk reporting to senior management, risk committees, and regulators.
Support policy and procedure reviews to ensure alignment with regulatory and internal control standards.
Stakeholder Engagement & Collaboration
Partner with Technology, Product, Risk, Compliance, and Cyber Security teams to ensure robust end-to-end fraud control coverage.
Engage with external partners, FinTech’s, and industry bodies to stay ahead of digital fraud trends and intelligence.
Support relationship managers and front-line staff with training and awareness on emerging digital fraud threats.
Customer Experience & Enablement
Balance fraud risk management with customer experience by promoting friction-right digital controls.
Contribute to customer education initiatives on digital security and scam awareness.
Preferred Education
Bachelor’s degree in Finance, Risk Management, IT, or related field (advanced degree preferred).
CFE (Certified Fraud Examiner) advantageous
Preferred Experience
7–10 years’ experience in Fraud Risk Management, Digital Banking, or Financial Crime.
Strong background in fraud strategy, digital channel security, or analytics.
Knowledge of Business Banking products, payments systems (ACH, SWIFT, instant payments), and digital ecosystems.
Strong understanding of digital fraud typologies, especially within the Business Banking segment.
Knowledge and Skills
Deep understanding of digital banking and payments ecosystems.
Expertise in digital fraud typologies, including:
Phishing, social engineering, and credential compromise
Synthetic and stolen identity fraud
Business Email Compromise (BEC) and authorized push payment (APP) fraud
Account takeover and session hijacking
Insider-assisted digital fraud
Strong analytical, investigative, and strategic thinking abilities.
Excellent stakeholder influence and communication skills.
Familiarity with fraud risk tooling: device fingerprinting, behavioural analytics, rule engines, and fraud orchestration platforms.
Education
Bachelor's Degree: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
