The Role
Lead fraud detection, investigations, and compliance for digital payments (UPI, IMPS, wallets, merchant platforms). Build and deploy risk rules using Python and SQL, optimize ML models, oversee real-time monitoring and investigations, author SOPs, and liaise with RBI, NPCI, FIU and law enforcement while managing large operational teams.
Summary Generated by Built In
Role Overview
We are seeking a highly experienced, data-driven Fraud Risk Management professional to lead
our fraud detection, investigation, and regulatory compliance frameworks. In this role, you will
be responsible for safeguarding our digital payments ecosystem (including UPI, IMPS, Wallets,
and Merchant platforms) by engineering advanced risk rules, optimizing machine learning
models, and leading high-performing operational teams. You will also act as a primary liaison
with key regulatory bodies (RBI, NPCI) and Law Enforcement Agencies (LEAs) to ensure
ironclad compliance and proactive risk mitigation.
Key Responsibilities
1. Regulatory Compliance & Governance
Implement Circulars: Spearhead the end-to-end implementation of all fraud risk-related
circulars and compliance mandates from the RBI, NPCI, and FIU.
Regulatory Confirmation: Own and ensure the timely, accurate submission of critical
regulatory implementations on the PCOMP portal.
Stakeholder Liaison: Serve as the primary point of contact for ad-hoc risk inquiries from
regulatory bodies and Law Enforcement Agencies (LEA).
Executive Reporting: Prepare and present advanced data analysis and high-level risk
reports for Board-level forums, including the Risk Management Committee (RMC).
2. Risk Rule Engineering & Advanced Analytics
Rule Development: Codify, test, and deploy hundreds of high-impact risk rules (velocity,
blacklists, compliance) using Python and SQL to counter emerging fraud vectors.
Data Analysis: Query and analyze large-scale transactional and profile data to identify
patterns, build automated daily alert reports, and perform Root Cause Analysis (RCA).
ML Model Optimization: Partner cross-functionally with Tech and Data Science teams to
refine and optimize Machine Learning/AI-driven risk models to boost detection efficiency and
reduce false positives.
3. Fraud Investigations & Operations
Investigations: Lead end-to-end investigations into sophisticated digital payment fraud
across UPI, IMPS, RTGS, PPI wallets, and merchant platforms.
Real-time Surveillance: Oversee real-time transaction monitoring systems and instant
containment protocols to mitigate active fraud threats.
Process Improvement: Author and standardize Standard Operating Procedures (SOPs) to
streamline fraud risk workflows and drastically reduce case resolution times.
4. Team Leadership & Collaboration
People Management: Direct, mentor, and upscale a large operations team (including Team
Leaders) covering customer fraud support, transaction monitoring, and grievance handling.
Cross-Functional Alignment: Collaborate closely with Product, Tech, and Compliance
teams to secure stakeholder sign-offs and integrate preventive risk controls seamlessly into
the product architecture.
Required Qualifications & Experience
Requirement Description
Experience 10+ years of progressive experience in
Fraud Risk Management, Digital Payment
Scams, and Cyber Incident investigations
within a FinTech, Payment Bank, or digital
banking environment.
Education Postgraduate qualifications in Business
Administration and Machine Learning & AI are highly preferred.
Technical Stack Proficient in SQL and Python.
Domain Knowledge Deep understanding of Indian digital
payment architectures (UPI, TPAP
frameworks, Wallets, IMPS) and
corresponding regulatory landscapes (RBI
and NPCI guidelines).
Certifications CFE (Certified Fraud Examiner) or
equivalent professional risk/fraud
certifications are a significant advantage.
Soft Skills & Competencies
Exceptional leadership, team building, and performance management capabilities.
Strong strategic communication skills tailored for board-level and executive stakeholders.
Analytical, problem-solving mindset with a keen eye for forensic detail.
Skills Required
- 10+ years progressive experience in Fraud Risk Management, digital payment scams, and cyber incident investigations within FinTech, payment bank, or digital banking environments
- Proficient in SQL
- Proficient in Python
- Experience optimizing and partnering on Machine Learning/AI-driven risk models
- Deep understanding of Indian digital payment architectures (UPI, TPAP frameworks, Wallets, IMPS, RTGS, PPI) and RBI/NPCI regulatory landscape
- Experience leading large operations teams covering transaction monitoring, investigations, and customer fraud support
- Experience implementing regulatory circulars and submitting regulatory confirmations (e.g., PCOMP portal)
- Postgraduate qualifications in Business Administration and/or Machine Learning & AI
- CFE (Certified Fraud Examiner) or equivalent fraud/risk certification
- Strong leadership, board-level communication, analytical and forensic investigation skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Paytm started the Digital Revolution in India. And we went on to become India’s leading Payments App. Today, more than 20 Million merchants & businesses are powered by Paytm to Accept Payments digitally. This is because more than 300 million Indians use Paytm to Pay at their stores. And that’s not all, Paytm App is used to Pay bills, do Recharges, Send money to friends & family, Book movies & travel tickets. With innovations to Financial services & products in pipeline, this is but one of the milestones achieved towards our mission – to bring 500 million unserved and underserved Indians to the mainstream economy.
