Fraud Risk Analytics Coordinator- Remote

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The main objective of the Risk Prevention Coordinator role is to create, maintain, and distribute reports on fraud performance and statistics. The coordinator will utilize their expertise in Excel, PowerPoint, and machine learning to develop, analyze, and interpret reports on fraud prevention, effectively identifying and addressing potential risk exposure. Reporting responsibilities may involve collecting information from various sources, ensuring data accuracy, and presenting findings in a clear and understandable format. The role also entails staying updated on reporting requirements and standards to ensure compliance and accuracy in the reports. This position will involve close collaboration and communication with assigned business and operational teams to align their needs with current or future service model offerings.

Additionally, this role will require direct interaction with senior-level management within Velera and regular coordination with multiple internal departments.

• Continuously monitor department workflow to ensure that time-sensitive tasks meet department standards.
• Create, monitor, and distribute reports for regularly scheduled calls.
• Review the team mailbox and ticketing system to ensure that service level agreements (SLAs) are being met.
• Responsible for mirroring global fraud mitigation rules across the consortium.
• Provides operational support for existing processes and assists with business operations.
• Create and maintain the call schedule for all planned calls with the Risk Prevention team.
• Responsible for ensuring that fraud mitigation tool's files are regularly updated to ensure proper analysis and access.
• Supports the Risk Prevention team by testing procedures to ensure they are up to date and working as intended.
• Review the spikes of potential fraud by leveraging all available tools, including but not limited to Orion, Fraud Detection Work Center, and Member Insight, to obtain insight into fraud trending and possible solutions.
• Assist with managing compromise card events on behalf of PSCU member-owners.
• Review, classify and coordinate incoming emails and service request.
• This position may require working additional hours in cases of business needs and/or emergencies, critical work function demands, disaster preparedness, operational work backlogs, or other circumstances as
• designated by the manager or senior management. Additionally, this position may also require working occasional weekends and holidays to support ongoing fraud prevention initiatives.
• Communicate professionally and accurately with financial institutions regarding identified fraud. Make recommendations for new channels of fraud mitigation to reduce fraud losses.
• Self-directed individuals must manage multiple responsibilities, prioritize daily job functions, and complete assigned tasks while adhering to crucial deadlines. Effective communication with senior management, staff members, clients, and vendors is essential.
• Develop and maintain positive relationships with other business units to ensure alignment in overall business outcomes. Collaborate with internal business partners to enhance the efficiency and effectiveness of member-owner risk/fraud detection and prevention throughout the entire process.
• Assist with creating professional presentations and reports for various fraud meetings and member-owner training functions as needed.
• Monitor Rownet reject report to protect debit and credit cards from potential fraud risks.
• Facilitate effectively and work on cross-functional teams and with all levels of management.
• Remain current with industry and client fraud trends.
• Perform other duties as assigned.

Position Specifications

• Associates Degree in Business Administration, Finance, Economics, Fraud/Risk subject area or related field or combination of education and relevant proven experience required.

• Two (2) years professional experience in risk management, fraud prevention or fraud analytics required.
• Three (3) years within the financial service industry preferred. Experience with data analytical tools preferred.

• Strong business acumen as well as and deep subject matter expertise in the fraud mitigation, analytics, recovery and payment card industry activity
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids; ability to communicate effectively with both technical and non-technical audiences
• Ability to manage multiple projects, work in fast-paced environment, and meet deadlines; ability to take ownership of issues in assigned area, and drive timely resolution
• Demonstrated excellent analytical and quantitative skills
• Ability to understand credit union feedback and put resolutions into action
• Ability to respond quickly and adapt to changes in priorities driven by a dynamic market; ability to proactively identify opportunities to improve the consulting environment
• Ability to exercise discretion and good judgment in making decisions
• Proficiency in Microsoft Office applications, internet browsers, linked data analysis, Project management approaches, and First Data processing platforms
• Ability to function in a production-based environment using various applications for identifying fraud trends
• Ability to maintain confidentiality of materials handled
• Ability to be flexible and work under high pressure in a complex environment
• Ability to work on-call (24 x 7)
• Ability to work remote part time or full time

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$21.11

to

$26.39

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.