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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role
The Fraud Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The Fraud QA Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Fraud Operations divisions by collecting, analyzing, and visualizing data to provide insights for business decision-making.
What You’ll Do:
- Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units
- Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and; frequency of testing (e.g., random and targeted testing on an as-needed basis)
- Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams
- Reporting and analytics of QA results - conduct review meetings with Operational areas to review and discuss trends and develop action plans for improvement
- Deep understanding of processes within the product and recommend appropriate control points to ensure safety and soundness of functionality
- Partner with PMO and Engineering on automation and enhancements to processes
- Communicate ongoing project health with key stakeholders and business leadership
- Escalate high risk issues, behaviors or trends to management for corrective/remedial action as required
- Establish and maintain an effective feedback loop with stakeholders, and business unit leaders
- Maintain an awareness of and act in accordance with team goals and business unit policies
- Support special projects and seek efficiencies within QA processes
- Keep informed of current Fraud and Risk policies
- QA production support when necessary
What You’ll Need:
- Must have experience in data analytics
- Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management
- Understanding of statistical and targeted QA sampling concepts
- Ability to react to change quickly and implement new processes & procedures
- Ability to work independently with little or no supervision
- Strong understanding of SoFi products along with compliance, operational, and risk mitigation
- Ability to work and accomplish goals with minimal supervision
- Ability to multi-task and manage competing priorities
- Must be detail-oriented with an ability to work in a fast-paced environment
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)
- Fraud experience preferred
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
