Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to credit card account openings, fraud referrals, and the review of transactional activity in our checking/savings accounts, credit card, and investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.
What you’ll do:
- Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems
- Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results
- Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members
- Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
- Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity
- Interacts with SoFi members, as needed, who are reporting fraudulent activity
- Review Member accounts for potential fraudulent activity
- Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
- Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence
- Provide escalation and updates to the supervisor regarding alerts worked
- Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks
- Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
- Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
- Handle any special projects as assigned by the fraud management team
What you’ll need:
- 1+ years experience in banking, financial services, and/or other related industries preferred
- Knowledge of personal loan product preferred
- Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
- Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams
- Ability to use Microsoft Office products.
- Excellent written and verbal communication skills
- Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
- Detail-oriented and process-oriented approach
- Accepts responsibility, ownership, and accountability for work results
- Finds a high-volume, dynamic, and team-focused environment engaging
- Ability to organize and prioritize workload
- High school diploma or equivalent required
- Must have the availability to work flexible hours that will include weekends
Top Skills
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions.
Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world.
For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way.
At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
