Fraud Policy Analyst - Banking

The Role
We are looking for a Fraud Policy Analyst responsible for formalizing Fraud Policy across Square's Banking and Issuance team. This includes analyzing fraud trends, high loss events, and product risk profiles to create global fraud detection policies and inform operational procedures. Experience supporting disputes management, and programs like Quality Assurance and Regulatory Requirements is desired for this role.
In addition to formalizing fraud policy and supporting operational programs, the Fraud Policy Analyst will help develop policies that address fraud disputes and chargebacks, ensuring efficient resolution processes. You will create new policies for Square's emerging products, scope business and tooling requirements, and refine processes as new programs are launched. You will also ensure regulatory compliance and work to create seamless customer experiences. Specifically, they will collaborate with customer-facing teams impacted by Fraud Operations actions, advising and educating them on the evolving fraud and disputes landscape at Square.
You Will

• Scope and publish comprehensive policies and guidelines for the Global Banking Operations team.
• Work with Customer-facing teams to train on new processes
• Identify areas of improvement in the customer experience process as they relate to disputes and risk interactions
• Create efficiencies in operations by refining processes and producing training materials
• Engage with third parties and vendors to advance policy and operations goals for the Risk organization
• Monitor, track, and analyze emerging fraud risk trends and provide recommendations for remediation
• Monitor and report on Operational KPIs, and partner with the Operations team on performance opportunities
• Build internal relationships across partner teams and company partners

You Have

• 3+ years experience in risk and fraud detection or financial services
• Experience in and preference for program management or operational policy
• Adaptable and comfortable with an often-changing, fast-paced environment
• Experience working with an operations team and providing support to operations teams across different locales
• Experience with SQL and Looker
• Experience using data to identify trends and anomalies, and to make recommendations for new initiatives
• Excellent project management skills and experience maintaining programs
• Experience executing small to medium-sized cross-functional projects w/limited oversight
• Undergraduate degree or equivalent experience

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build an inclusive workplace? Check out our Inclusion & Diversity page
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$101,500 - $152,300 USD
Zone B:
$94,400 - $141,600 USD
Zone C:
$86,300 - $129,500 USD
Zone D:
$76,200 - $114,200 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.