About Citi Private Bank
Citi Private Bank serves some of the world's most sophisticated clients, including ultra-high-net-worth individuals, entrepreneurs, executives, and family offices. Through our global footprint and decades of expertise, we deliver personalized wealth management, banking, lending, and investment solutions that help our clients achieve their financial objectives.
Position Summary
The Fraud Operations Analyst 2 is responsible for reviewing fraud alerts, investigating unusual account activity, and engaging directly with Citi Private Bank clients to validate transactions and mitigate fraud risk. The successful candidate will demonstrate strong analytical capabilities, sound risk judgment, and a commitment to providing best-in-class client service.
Responsibilities
- Monitor fraud detection systems to identify potentially suspicious transactions and activities.
- Investigate fraud alerts across multiple banking and payment channels.
- Conduct outbound calls to Citi Private Bank clients to authenticate transactions and verify account activity.
- Take ownership of the structured management and resolution of fraud-related customer complaints, ensuring a high level of client satisfaction.
- Analyze account behaviors and transactional patterns to assess fraud risk.
- Make risk-based decisions in accordance with established fraud policies and procedures.
- Escalate complex or high-risk cases appropriately.
- Document investigations and case actions accurately and comprehensively.
- Identify emerging fraud trends and recommend control enhancements.
- Collaborate with Fraud Strategy, Operations, Risk, Compliance, and business partners.
- Support business continuity and operational readiness within a 24/7 operating environment.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- Bachelor’s degree in Banking, Finance, Business, Risk Management, or a related field.
- Minimum of 2 to 4 years of experience in fraud operations, banking operations, financial services, investigations, or related disciplines.
- Languages: Fluency in Cantonese, Mandarin, English is required.
- Strong analytical and problem-solving skills.
- Ability to confidently engage with high-value clients and manage sensitive conversations professionally.
- Demonstrated ability to make sound decisions under pressure.
- Amenable to working on an APAC/EMEA shift and open to a 24/7 shift environment, including weekends and public holidays.
- Experience in transaction monitoring, fraud investigations, or fraud prevention.
- Knowledge of payment fraud, account takeover fraud, wire fraud, digital banking fraud, or financial crime risks.
- Experience servicing affluent, wealth management, or private banking clients.
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Fraud Operations------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Bachelor's degree in Banking, Finance, Business, Risk Management, or related field
- 2 to 4 years experience in fraud operations, banking operations, financial services, or investigations
- Fluency in Cantonese, Mandarin, and English
- Experience in transaction monitoring, fraud investigations, or fraud prevention
- Knowledge of payment fraud, account takeover fraud, wire fraud, digital banking fraud, or financial crime risks
- Ability to confidently engage high-value clients and manage sensitive conversations professionally
- Amenable to APAC/EMEA shift and available for 24/7 shift environment including weekends and public holidays
- Strong analytical and problem-solving skills and sound risk judgment
- Experience servicing affluent, wealth management, or private banking clients
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
