The Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. Assist the team leader in execution / functioning of the day-to-day business requirements. Be sensitive to client requests, timely turn around and help/facilitate in providing the functional support.
Responsibilities:
- Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
- Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
- Manage a team, projects, activities, budget and planning
- Lead modeling and analytical projects through completion
- Evaluate subordinates' performance and make recommendations for pay increases, hiring and other personnel actions
- Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
- Ensure delivery of end results and contribute to the formulation / maintaining of procedures
- Assist to ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
- Assist in stake-holder management by supporting in activities related to businesses' periodical reviews.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 5-8 years of experience in a related role
- Experience in applying and developing advanced statistical models
- Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
- Ability to persuade and influence others and negotiate with third parties
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Experience in PMP / SCRUM master's will be an added advantage
- Flexible for US/NAM shift timings including weekend working.
- Work from office and onsite presence necessary on an ongoing basis per business requirements
Education:
- Bachelor’s degree/University degree or equivalent experience
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Job Family Group: Operations - Services------------------------------------------------------
Job Family:Fraud Operations------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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Skills Required
- 5-8 years of experience in a related role
- Experience applying and developing advanced statistical models
- Ability to filter, prioritize, and validate complex and dynamic material from multiple sources
- Ability to persuade, influence others, and negotiate with third parties
- Clear and concise written and verbal communication skills
- Ability to remain unbiased in a diverse working environment
- Flexibility for US/NAM shift timings, including weekend work
- Ongoing work-from-office and onsite presence
- Bachelor’s degree, university degree, or equivalent experience
- PMP or Scrum Master experience
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
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