Fraud Operations Manager

As leader of our Fraud Prevention Operations team, you’ll play a key role in shaping SumUp's reputation for excellence and trust with our merchants. This team prioritizes high levels of customer satisfaction, operational efficiency and risk mitigation. 

If you’re excited about empowering small business owners around the world, we’d love to hear from you.

What you'll do 

• Lead initiatives to achieve operational efficiency in alerts treatment and chargeback processes;
• Drive and mentor the team to seek fraud mitigation and costs reduction in balance with business healthy growth;
• Test and implement new solutions to improve our decision making process;
• Understand the customer needs to make business-oriented recommendations and guarantee the requirements and implementation of anti fraud measures for current and new products;
• Turn fraud operations processes scalable, and metrics are accurately reported.

You’ll be great for this role if you

• Have solid experience leading operational teams, preferably within the fraud prevention domain;
• Have experience leading leaders;
• Have experience with and are passionate about turning data into insights and actions to improve processes and workflows;
• Have great interpersonal skills with the ability to build collaborative relationships with stakeholders across the organization;
• Have advanced English skills;
• Have the availability to work in an office first setup (at least 4x a week at our amazing office in São Paulo);
• SQL knowledge is a plus.

Why you should join SumUp

• We’re a truly global team of 3000+ people from 60+ countries;
• You'll have the opportunity to make an impact as we work in flat hierarchies;
• You’ll receive a budget for your individual development, attending conferences, and external training;
• You can truly create your own path here and help us shape the future for small merchants;
• SulAmérica health insurance plan, Pluxee benefit (multiple possibilities: meals, culture, health), partnership for mental health activities with Zenklub, optional dental assistance, private pension plan, Gympass, life insurance and more.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.