The Fraud Operations Analyst will be responsible for monitoring, detecting, and preventing fraud across the India portfolio. This role focuses on early risk detection, manual review workflows, fraud trend analysis, and execution of fraud mitigation strategies in collaboration with Risk, Product, GTM, and Collections teams.
The analyst will play a critical role in identifying emerging fraud patterns such as synthetic identity, repeat borrower abuse, promoter collusion, and device related fraud, and translating these into actionable controls
Responsibilities
Perform daily manual reviews of flagged transactions and high risk finance orders via internal tools such as Cyborg
Investigate alerts including repeat borrower patterns, selfie mismatches, device anomalies, and early inactivity signals
Identify and escalate suspicious activity including syndicate behaviour and merchant level anomalies
Monitor early lifecycle signals including:
Day 0 to Day 5 inactivity
First payment delinquency risk (FPD7 and FPD15)
Device “gone dark” patterns
Flag high risk cohorts for immediate action
Analyse fraud trends across merchants, devices, geographies, and promoters
Identify high risk clusters and emerging fraud vectors specific to the India market
Support cohort based analysis and pre/post intervention measurement
Recommend and implement fraud mitigation actions such as:
Device restrictions or removals
Merchant level controls
Segmentation strategies for high risk cohorts
Support rollout of fraud rules and alerts in Cyborg
Work closely with:
GTM teams to address merchant and promoter behaviour
Risk and Data Science teams to refine detection models
Collections teams to monitor downstream impact
Provide actionable insights, not just reporting
Maintain weekly fraud updates with clear structure:
What happened
Why it happened
What actions are being taken
Track key metrics including BE share, FPD, and early inactivity
Contribute to monthly executive reporting
1. Fraud Detection & Review
2. Early Risk Monitoring
3. Fraud Trend Analysis
4. Execution of Fraud Controls
5. Stakeholder Collaboration
6. Reporting & Insights
Requirements
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.
- Strong analytical and problem-solving skills.
- Advanced SQL skills
- Proficiency in using fraud detection software and tools.
- Excellent communication in English and interpersonal skills.
Benefits
- 100% Company Funded : Private Health Insurance for employee and immediate family
- 20 days vacation
- Phone finance, Headphone, home office equipment and wellness perks.
- $2,000 USD annual Co-working Travel perk
- $2,000 USD annual Professional Development perk
Skills Required
- Bachelor's degree in Finance, Business Administration, or a related field
- Minimum of 2 years of experience in fraud prevention
- Experience within the financial services industry
- Strong analytical and problem-solving skills
- Advanced SQL skills
- Proficiency in using fraud detection software and tools
- Excellent communication in English and interpersonal skills
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
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