Fraud Operations Analyst

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
We are seeking a detail-oriented and analytical Device Fraud Analyst to join our dedicated team. In this role, you will play a crucial role in supporting the device fraud prevention efforts by evaluating fraud prevention rules, conducting investigations, and providing insights to enhance our fraud detection strategies. While strong Excel / Google Sheets skills are required, experience with SQL is a plus.
Key Responsibilities:

• Review and evaluate fraud prevention rules and algorithms to ensure they are effectively detecting and preventing device fraud
• Conduct investigations into suspected cases of device fraud, gather evidence, and prepare detailed reports documenting findings and recommended actions
• Analyze data using Excel / Sheets to identify trends, anomalies, and patterns indicative of fraudulent activity
• Collaborate with cross-functional teams to identify areas for improvement in fraud prevention processes, systems, and procedures as well as support them in customer fraud cases and escalations
• Assist in the development and implementation of fraud prevention strategies, policies, and procedures
• Stay informed about emerging fraud trends, techniques, and technologies, and proactively identify new fraud threats and vulnerabilities
• Provide support and expertise to internal teams on fraud-related issues, including data analysis, rule optimization, and fraud investigation techniques

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in a relevant field such as business or criminal justice
• 2 years of experience in a similar role, preferably in fraud detection or investigation

Skills and Qualifications:

• Strong proficiency in Excel for data analysis and reporting
• Experience with SQL is a plus but not required
• Excellent analytical and problem-solving skills, with a keen eye for detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Knowledge of fraud detection techniques and methodologies is desirable but not mandatory
• Relevant certifications (e.g., Certified Fraud Examiner) are a plus
• The ability to think critically and logically, drawing valid conclusions based on compelling facts and evidence and present findings to business stakeholders

Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.