About PayJoy
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2024 we have brought billions of dollars in credit to 12 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
This role
As PayJoy continues to grow and expand in Latin America and globally, we are deepening our investments in anti-fraud to deliver the best possible prices to our customers. We are seeking a dedicated Fraud Prevention Specialist to join our fraud operations team in South Africa. This position plays a critical role in ensuring the integrity and security of our phone finance product by detecting, investigating, and preventing fraudulent activities. The ideal candidate will be responsible for monitoring transactions, analyzing fraud patterns, and implementing strategies to mitigate fraud risks, thereby protecting our customers and the company's financial assets.
A successful candidate for this role will possess strong analytical skills, attention to detail, and the ability to think critically under pressure. They should be proactive, innovative, and capable of working independently as well as part of a team. Excellent communication skills and the ability to collaborate with cross-functional teams are essential for effectively addressing and resolving fraud-related issues.
Responsibilities
- Monitor and analyze transactions for potential fraudulent activity.
- Investigate and resolve reported fraud cases, ensuring timely and accurate documentation.
- Develop and implement fraud prevention strategies and procedures.
- Collaborate with the customer service and operations teams to address and mitigate fraud risks.
- Conduct regular fraud risk assessments and provide recommendations for improvement.
- Prepare and present detailed reports on fraud trends and prevention measures.
- Stay updated on the latest fraud techniques and industry best practices.
- Assist in training and educating team members on fraud prevention and detection
Requirements
- Bachelor's degree in Finance, Business Administration, or a related field.
- Minimum of 2 years of experience in fraud prevention, preferably within the financial services industry.
- Strong analytical and problem-solving skills.
- Proficiency in using fraud detection software and tools.
- Excellent communication and interpersonal skills.
- Languages: English
Desirable Qualifications
- Professional certification in fraud examination (e.g., CFE).
- Experience with phone finance products or similar financial services.
- Familiarity with regulatory requirements and compliance standards in South Africa.
- Language: Any local languages in ZA
Benefits
- Health Insurance
- Life insurance
- Pension Fund
- Vacations 20 days
- $2,000 USD annual Coworking Travel Perk
- $2,000 USD annual Professional Development Perk
- $500 USD annual Fitness Perk
- $500 USD Phone Finance allowance
- $250 USD Home Office equipment allowance
- $200 USD Headphone allowance
PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
PayJoy Principles
Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being.
Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
