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At ACE Money Transfer, our mission and culture serve as the foundation of our operations and the driving force behind.
The Role
The Fraud Manager leads fraud prevention efforts, manages detection systems, investigates cases, analyzes trends, and trains staff on fraud awareness.
Summary Generated by Built In
Job Title: Fraud ManagerReporting to:MLROAlternate Reporting:CEODepartment:ComplianceLocation:Pakistan
Position Summary:
The Fraud Manager will lead efforts to protect ACE Money Transfer from fraud threats by proactively identifying, investigating, and mitigating fraudulent activity/trends across all business lines. This includes managing fraud detection systems, leading case investigations, developing preventive controls, and coordinating with regulators and law enforcement on fraud-related matters.
The Fraud Manager will analyse fraud trends in the remittance and payments industry, design fraud prevention frameworks, and provide training to staff to build strong fraud awareness. The role will also ensure accurate and timely reporting of fraud cases, contribute to risk assessments for new products and corridors, and support senior leadership with insights and recommendations.
Job Responsibilities:
Position Summary:
The Fraud Manager will lead efforts to protect ACE Money Transfer from fraud threats by proactively identifying, investigating, and mitigating fraudulent activity/trends across all business lines. This includes managing fraud detection systems, leading case investigations, developing preventive controls, and coordinating with regulators and law enforcement on fraud-related matters.
The Fraud Manager will analyse fraud trends in the remittance and payments industry, design fraud prevention frameworks, and provide training to staff to build strong fraud awareness. The role will also ensure accurate and timely reporting of fraud cases, contribute to risk assessments for new products and corridors, and support senior leadership with insights and recommendations.
Job Responsibilities:
- Fraud Monitoring & Detection
- Oversee fraud monitoring systems and ensure all alerts are investigated promptly.
- Identify suspicious activity, conduct risk analysis, and escalate confirmed fraud cases in line with company policy.
- Optimize fraud detection rules and machine learning models to balance detection efficiency and customer experience.
- Fraud Investigations
- Lead in-depth investigations into suspected or reported fraud frends, gathering digital evidence, transaction records, and customer information.
- Liaise with external stakeholders, including regulators, law enforcement, and partner institutions, on fraud cases.
- Prepare detailed investigation reports outlining findings, root causes, and recommended actions.
- Fraud Prevention & Risk Management
- Develop and implement fraud prevention strategies to protect company and customers.
- Conduct fraud risk assessments for new products, partners, corridors, and payment models.
- Collaborate with compliance, operations, and technology teams to design controls that prevent fraud at source.
- Training & Awareness
- Design and deliver fraud risk awareness training for employees at all levels.
- Provide ongoing updates on new fraud trends, typologies, and red flags.
- Foster a culture of accountability and vigilance across business units.
- Reporting & Analytics
- Ensure accurate and timely fraud reporting to internal stakeholders and regulatory authorities.
- Maintain fraud dashboards and metrics for senior management and the board.
- Use data analytics to identify emerging fraud trends and recommend proactive measures.
- Leadership & Team Management
- Mentor, guide, and supervise fraud analysts and investigators.
- Oversee workload distribution and ensure team efficiency in handling fraud alerts and investigations.
- Drive continuous improvement within the fraud management unit.
- Bachelor’s degree in Finance, Business, Law, Criminology, or a related field.
- Minimum 7 years’ experience in fraud risk management, investigations, or financial crime prevention.
- Strong knowledge of fraud schemes in payments/remittances (e.g., APP fraud, account takeover, synthetic identity, money mules, cyber fraud).
- Hands-on experience with fraud monitoring tools, data analytics, and case management systems.
- Excellent investigative, analytical, and decision-making skills.
- Strong written and verbal communication skills, with the ability to present to senior stakeholders.
- Ability to work under pressure, manage sensitive cases discreetly, and deliver timely outcomes.
Top Skills
Case Management Systems
Data Analytics
Fraud Detection Systems
Machine Learning
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The Company
What We Do
ACE Money Transfer is a global leader in providing seamless, secure, and efficient international remittance services. Established with a mission to connect families and empower individuals, we specialize in enabling people to send money to their loved ones across the globe, quickly and reliably.
Why Work With Us
At ACE Money Transfer, we don’t just offer jobs; we provide a platform for growth, purpose, and impact. Our company stands out because of its innovative approach, global reach, and commitment to both our customers and employees.
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