This role offers a unique opportunity to drive innovation and make a significant impact on our clients and the firm. You'll enhance your leadership skills while collaborating with a dynamic team dedicated to excellence and client satisfaction. At our company, you'll find ample opportunities for career growth and mobility, empowering you to shape your future. Be part of a forward-thinking organization that values your expertise and fosters a culture of continuous improvement.
As a Fraud Manager III within the Fraud Management team, you will ensure our clients receive the best fraud protection and remediation services in the industry. You will help to manage challenging situations by offering fraud detection, prevention, remediation and recovery solutions, and helping manage customer expectations.
Job responsibilities
- Own the KPI for fraud for Global Banking Clients
- Anticipate and manage work volumes, adhering to established policies and deadlines
- Collaborate with stakeholders to effectively resolve client issues / escalations
- Build relationship both internal and external partners
- Insightful thought leader, who expresses their visions / concerns and challenges the status quo
- Analyze and interpret client data to identify trends and develop department strategy
- Drive change initiatives, business strategy and technology enhancements programs
- Manage in dynamic, high-pressure environments and contribute to business resiliency planning
Required qualifications, capabilities, and skills
- Evaluate team and individual performance to achieve business objectives
- Nurture diverse and inclusive work culture
- Attract, develop and retain top talent
- Coach and engage – to drive performance
- Build and maintain a culture of trust, transparency and integrity
- Ensure team are up to date on fraud trends
- Support and enable team in achieving increased staff engagement score
- Strong analytical and problem-solving skills, with comfort making data-driven decisions. Learning agility and the ability to adopt new and emerging technologies.
- Strong judgment and timely decision-making in dynamic environments and Excellent written and verbal communication skills, with the ability to create clarity and influence stakeholders at all levels.
- Excellent written and verbal communication skills, with the ability to create clarity and influence stakeholders at all levels.
Preferred qualifications, capabilities, and skills
- Bachelor’s degree & / or 7+ years equivalent work experience
- Google G suites / Microsoft Office adept
- 5+years of management experience
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Own KPI for fraud for global banking clients
- Anticipate and manage work volumes, adhere to policies and deadlines
- Collaborate with stakeholders to resolve client issues and escalations
- Build relationships with internal and external partners
- Provide thought leadership and challenge the status quo
- Analyze and interpret client data to identify trends and develop strategy
- Drive change initiatives, business strategy and technology enhancement programs
- Manage in dynamic, high-pressure environments and contribute to resiliency planning
- Evaluate team and individual performance to achieve business objectives
- Nurture a diverse and inclusive work culture
- Attract, develop and retain top talent; coach and engage to drive performance
- Build and maintain a culture of trust, transparency and integrity
- Ensure team are up to date on fraud trends
- Support and enable team in achieving increased staff engagement score
- Strong analytical and problem-solving skills; comfortable making data-driven decisions and adopting new technologies
- Strong judgment and timely decision-making in dynamic environments
- Excellent written and verbal communication skills; ability to influence stakeholders at all levels
- Bachelor's degree and/or 7+ years equivalent work experience
- Google G Suite / Microsoft Office proficiency
- 5+ years of management experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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