Fraud Liaison

Position Summary

The Financial Crimes Liaison acts as a central communication point by collaborating with internal bank departments to aggregate and evaluate fraud management initiatives and investigations and determines when additional research is necessary. The Financial Crimes Liaison will coordinate fraud and financial crimes matters that impact commercial clients while identifying processes required to build out a dynamic fraud and financial crimes function within the line of business/first line of defense.

Duties & Responsibilities

• Serves as the liaison between multiple business lines, the bank’s financial crimes departments and clients regarding commercial client fraud matters as well as other financial crimes such as sanctions and money laundering.
• Aggregates, reviews and analyzes fraud casework from multiple departments to monitor status; identifies gaps and directs further investigation when necessary; escalates when appropriate.
• Collaborates and coordinates closely with business line teams and second line fraud teams involved in fraud management to ensure a cohesive and consistent investigation and response.
• Directs and delivers timely client communications, both written and verbal, to keep clients abreast of fraud claim developments and/or to verify suspicious activities; leads the bank’s communication efforts with clients who have experienced fraud losses.    
• Creates a centralized case management repository for fraud events by bringing together case files and related information from different contributing departments for recordkeeping.
• In collaboration with the Fraud Department, generates reports on fraud trends and the outcomes of investigations and recovery efforts.
• Supports and collaborates with the Financial Crimes Risk Management Department and the Client Acceptance Council to facilitate internal and client communication about the disposition of potential or actual client relationships.
• Directs client communication efforts following attempted and/or actual fraud events or other financial crime matters in coordination with clients’ primary banker(s). 
• Assesses financial crime response processes across departments to make recommendations to improve both processes and communications on behalf of the bank or clients or both.
• Identifies, designs and implements processes that support the development of a first line of defense fraud management program across multiple lines of business.
• Coordinates with the Legal Department on matters of liability.

Education & Experience

Knowledge of:

• Relevant federal and state laws and rules related to fraud management, such as NACHA, UCC, Reg CC, etc.
• Banking systems involved in payments processing and client records, e.g., Synergy and SilverLake for accountholder information, Q2 and Bottomline for transactional information, and Salesforce and Verafin for fraud investigation information, etc.

Ability to:

• Communicate clearly and concisely in written communications that will be viewed by internal bank associates as well as clients, law enforcement and other external third parties.
• Display a high-level of professionalism and possess the ability to speak calmly and factually with clients in difficult and/or emotional circumstances following fraud loss events.

• Problem-solve by making sound and timely recommendations and decisions to keep forward progress; is discerning and applies situational knowledge to determine appropriate action or escalation. 

• Establish and maintain collaborative partnerships at all levels throughout and across the organization; facilitate cooperation between process leaders when conflicting views and priorities arise.
• Think critically to determine if there are gaps in information or process deficiencies and share those findings with others.

Education and Training:

• Bachelor’s degree or the equivalent combination of education and experience, Business or Finance Degree preferred.

• 8-10 years’ experience in financial services with prior work in sales executive roles, payments and deposits functions, or in fraud management preferred.
• Current AAP (Accredited ACH Professional) certification a plus.
• Proficiency in Microsoft Office and experience preparing management reporting.

Benefits And Compensation
Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.
(Base Pay Range: $71,000 - $90,000/year)
Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.
Equal Opportunity
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey’s Equal Opportunity Employment.
Unsolicited Resumes
Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.