Fraud Detection Specialist

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
The Role
Job Description
The Square Risk team works to protect Square, Square sellers, and enable safe growth across our ecosystem. We are looking for an Operations Enablement Specialist to join our Risk Operations team. You will ensure that our business partners are meeting Square's operational expectations around identifying and actioning our sellers with potential payment risk. You will drive change among agent behavior to create an optimal fraud experience across our platform. Reporting directly to a Risk Lead, the Operations Enablement Specialist will work with our Senior Specialist(s) to provide feedback, synthesize behaviors across the team and report out action items to the organization..
As someone who loves to follow policies and procedures, you will appreciate the need for organized documentation to provide guidance to our team . You may have an interest in the areas of fraud investigation, the financial payments industry, and our seller experience. You will work with global and local Square teams including Compliance and Customer Success to scope how our actions impact their teams.
You Will:

• Provide quality assurance reviews to ensure the seller experience is consistent across our large team.
• Work with the Senior Specialist and Policy team to develop and maintain impactful QA programs that are consistently followed to meet external and internal expectations and ensure the accuracy of information provided.
• Identify gaps in current systems, policies, and products and work cross functionally to make improvements
• Provide actionable feedback to agents and their leads that will shift underlying trends of behavior

You Have

• Proactively identify problems and come up with solutions (ability to think outside-the-box)
• Good written and verbal communication, analytical skills, and strong attention to detail
• Experience working with cross-functional teams including product, engineering, legal, compliance, vendor partners, and financial crime
• Passionate about mentoring and working with fraud investigators and agents to help guide and explore career

Even Better

• Experience with SQL, Looker or similar business intelligence software/big data analytics platforms.

• Experience conducting quality assurance reviews

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$33.37 - $50 USD
Zone B:
$31.01 - $46.49 USD
Zone C:
$28.37 - $42.50 USD
Zone D:
$25 - $37.50 USD
Application Guidelines
Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us here with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.