Fraud & Claims Operations Representative

Why Wells Fargo: 
 
Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. We’re especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees’ financial health, we offer competitive salaries and generous benefits package. Apply today.

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Representative in Deposit Fraud Detection within Fraud & Claims Management (FCM).  Find out why we’re the #1 financial services company to grow YOUR career. Apply today. 

In this role, you will:

• Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers to prevent fraudulent activity 

• Perform moderately complex customer support tasks by utilizing solid communication (inbound and outbound), and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim 

• May oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research 

• Receive direction from supervisor and escalate questions or issues to team leadership, as needed 

• Interact with immediate team and functional area on wider range of information, plus internal or external customers 

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Fraud claims, detection, or prevention experience or banking financial operations experience  

• Ability to work effectively, as well as independently or as a team, in a results-driven environment while managing own caseload within timeframe expectations 

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information 

• Strong analytical and problem-solving skills with high attention to detail and accuracy 

• Experience providing strong customer service while listening, eliciting information efficiently, comprehending, and resolving moderately complex customer issues 

• Experience handling inbound and/or outbound phone calls in a high volume, high production environment  

• Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers 

• Excellent verbal, written, and interpersonal communications skills 

• Basic Microsoft Office skills (Word, Excel, and Outlook)

Job Expectations:

• Must be able to attend full duration of required training period  

• This position is not eligible for Visa sponsorship  

• Ability to work additional hours as needed   

• Schedule may be eligible for a shift differential under the terms of the shift differential policy 

• Must work on-site at the location posted  

Schedule: 

• Training schedule: 4 weeks of training Mon - Fri 11:00am – 8:00pm PST

• Second Shift Schedule – flexibility required

• Weekend availability required - Most positions require Saturday or Sunday availability or both

• Shift starting times vary from 9:00 am PST to 1:30 pm PST

• Shift ending times vary from 5:30 pm MST to 12 midnight PST

• Schedule may change based on business need

Posting Location(s): 

• 1336 W Alameda, Tempe, AZ 85282

Posting End Date: 

10 Apr 2025

*Job posting may come down early due to volume of applicants.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.