Fraud & Claims Operations Consultant

About this role:
Wells Fargo is seeking a Fraud & Claims Operations Consultant in Commercial & Corporate Banking Payments Fraud (CCBPF) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com .
A few contact centers on each coast, this group provides fraud prevention consultation via phone support and email channels to eCommerce application end-users and their respective IT personnel, as well as assisting internal customers, which includes customer service, sales officers, relationship managers, product management and technology/operations.
In this role, you will:

• Identify and investigate complex financial crime transactions/referrals with moderate to high risk. Investigate potential financial crime fraud scenarios directly with the end-user by confirming various aspects of login activity, or money movement transactional activity. Determine case liability and impact. Prepare required documentation and refers to appropriate departments and/or business leaders.
• Act as a liaison between customer and internal parties (fraud prevention investigations, customer service officer, relationship manager, sales officer, product support, and application technology development groups) to coordinate satisfactory resolution.
• Provide technical assistance related to infected/compromised end-user's workstation/network infrastructure, or mobile device. Intermediate level of technical support for eCommerce products and functionality, including but not limited to network connectivity, internet browser troubleshooting/display issues, transactional inconsistencies and out of pattern activity.
• Consult and provide service to customers regarding different types of phishing emails, social engineering, malware variants, account takeover, and cyber threats. Provide best practices to prevent a compromised online session, unauthorized money movement activity, or malicious software intrusions. Provide dual custody guidance to reduce company's online fraud risk, and the establishment of new user credentials.
• Perform case management, investigation, and research for customers related to eCommerce products. Proactively work with the impacted end-user and ensures proper resolution through tracking, monitoring, and necessary actions/escalations.

Required Qualifications:

• 2+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ year of experience working with global payments and money movements including wires, ACH, and real time payments

Desired Qualifications:

• Advanced knowledge of eCommerce and/or Treasury Management products
• Commercial and corporate payments experience
• Experience working with customers over the phone and/or previous call center experience
• Online fraud experience dealing with money movement transactions
• Experience with account takeover fraud investigation
• Experience with malware and/or session compromise
• CFE (Certified Fraud Examiner)

Job Expectations:

• Position hours are Monday - Friday 9 AM - 6 PM Pacific Time (PT) and hours may vary based on business need
• This position offers a hybrid work schedule

Posting End Date:
11 Nov 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.