Wells Fargo is seeking a Fraud & Claims Operation Representative in New Account Fraud Originations as part of Deposit Specialty Detections. Learn more about the career areas and business divisions at wellsfargojobs.com.
In this role, you will:
- Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
- Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
- Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
- Receive direction from supervisor and escalate questions or issues
- Interact with immediate team and functional area on wider range of information, plus internal or external customers
Required Qualifications:
- 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 1 year of experience in retail banking
- Experience and knowledge with New Account Fraud Originations
- 1 year of experience handling check negotiability and validation
- Experience using internal systems PREVENT, RMS/Lexis Nexus, OIB, and CCM
- Solid understanding of banking regulations, compliance standards, policies, and operational procedures
- Demonstrated ability to make sound, independent decisions in a fast-paced, results-oriented environment
- Strong organizational skills with the ability to prioritize tasks, meet deadlines, and thrive under pressure in a dynamic setting
- Proficient in working across multiple digital platforms, applications, and using advanced search tools to access information
- Outstanding verbal, written, and interpersonal communication skills
- Analytical mindset with exceptional attention to detail and accuracy
- Ability to collaborate effectively within a team while also working independently when needed
- Knowledge of fraud detection and customer fraud claim processes
- Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Job Expectations:
- Location: Chandler, AZ - 2850 S Price Road, Chandler, AZ
- Training: 4 weeks of in-person training required. You must complete the full training period.
- Work Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM MST
- Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home on a hybrid schedule
- Flexibility: Schedules may change based on business needs and customer demand. Flexibility to work various shifts within operating hours is required.
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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