Fraud & Chargeback Analyst

Hey! We’re Plum, your smart saving and investing app on a mission to help grow money for life. Whether you’re stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum’s got your back.

Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI – that’s the magic of Plum! As recognition for our work, we’ve received awards from the likes of Deloitte, Finder, and more.

That’s all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we’re looking for more brilliant people to join us on our journey.

The Role

We are looking for a talented Fraud & Chargeback Analyst who is willing to take on the responsibility of conducting fraud investigations and dealing with suspected fraudsters with the goal of safeguarding Plum and its customers from financial fraud. The ideal candidate is customer focused, conscientious, analytical, not afraid of challenges and always looking for ways to improve processes.

Your key responsibilities 🎯

• Help investigating and verifying our customers by ensuring all operational tasks are well completed in a timely manner
• Analyse transactions and accounts flagged by the monitoring system to mitigate financial fraud risk
• Investigate and manage card chargebacks and card fraud in accordance to local regulations and global Visa rules
• Perform screening and monitoring of customers accounts’ activity
• Detect and report suspicious activity such as fraud, money laundering or terrorism financing
• Cooperate with third parties (partners) regarding task-related queries
• Cooperate with other teams to ensure the correct investigation
• Support Plum customers via in-app chat and email with regards to ongoing fraud and chargeback investigations
• Help us build world class processes to scale a fast growing team and company
• Keep learning and up-skilling your domain knowledge 

Who you are 👀

• Have a year (or more!) experience in the payments or finance function
• Have experience in at least one key fraud area such as Direct Debit chargebacks and late failures, card fraud and chargebacks, account takeover or identity theft fraud
• Are fluent in English. Fluency in another European language is a plus
• Enjoy learning the nuances and are eager to dive into areas such as fraud prevention, chargeback processes and transaction monitoring
• Have strong analytical ability and great research skills
• Have a track record of proactive problem solving and drive to understand the whys
• Can work autonomously and take decisions in your ownership area
• Have unparalleled attention to detail and are organised
• Are efficient and fast - some of the tasks we deal with are repetitive and complicated. These need to get done in an efficient and customer friendly manner
• Are excited about working with a business that moves fast, and which solves real-life day to day problems