Fraud Authorization Officer

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About the Department

Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Overview of the Role

• Support the Detection and Prevention of fraud while balancing the customer experience and financial losses.

• The main responsibilities are to perform the transaction fraud monitoring and establish contact with customers for notification and case resolution.

Job Responsibilities

• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely.

• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.

• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan.

• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.

• Responsible for shift/daily/weekly reports.

• Proactive escalate and follow-up on resolving system incident and fraud incident.

• Able to work on flexible 24x7 shifts schedules. Meet the productivity and quality expectations for this function.

• Process offline requests from Acquirers, Contact Center and other operating units in a timely manner.

• Meet expected service levels in handling Contact Center inbound calls.

Job Requirements

• Bachelor degree in Banking/ Finance or relevant.

• At least 3 - 5 years of relevant experience in a related role.

• Ability to read, write and speak English fluently is mandatory. Good communication skills.

• Must be willing to work on rotating shifts to provide 24X7 coverage.

• Able to work with minimum supervision. Ability to multi-task and prioritize work.

• Strong analytical and problem solving skills.

• Experience working in card operations, authorization, fraud detection, banking services, call center, retail, etc.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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