About Allica Bank
Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.
Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.
Role Description
This is an exciting opportunity to join a fast paced and fast-growing area of the bank. We are looking for a motivated Fraud Analyst, with a keen eye of detail. The ideal candidate will have a strong knowledge of both Transaction and Payments fraud and be focused on delivering the right outcome on every case and interactions with our customers. As well as all things fraud, this role also provides exciting opportunities to learn more about Cardholder Disputes, Transaction Processing and Payments.
Principal Accountabilities
Proactive review of fraud risks relating to Card Transaction and Payments Fraud.
Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.
Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.
Support the VISA Dispute and Financial Reconciliation processes.
Identify new fraud trends and collaborate on effective prevention strategies.
Support Allica’s Change programme, providing SME knowledge.
Assist with training needs and provide coaching as appropriate.
Communicate ongoing and new fraud risks and trends appropriately to the business.
Adhere to and support Allica’s risk management framework.
Ensure full compliance with Allica’s policies as required.
Personal Attributes & Experience
Fraud Investigation experience is essential.
Strong knowledge of transaction and payment processing rules, regulations, and platforms.
Excellent communication skills, both written and verbal.
Enjoys a variety of different activities and comfortable switching priority as needed.
Strong customer focus, with an emphasis on doing the right thing.
Good negotiation skills, able to engage effectively in challenging situations and under pressure.
Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.
Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.
Excellent communication and leadership skills .
Organisational and time-management skills .
Attention to detail.
Working at Allica Bank
At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.
Our employees are at the heart of everything we do, so our benefits are designed with you in mind:
Full onboarding support and continued development opportunities
Options for flexible working
Regular social activities
Pension contributions
Discretionary bonus scheme
Private health cover
Life assurance
Family friendly policies including enhanced Maternity & Paternity leave
Don’t tick every box?
Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!
Flexible working
We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.
Diversity
We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.
Skills Required
- Fraud investigation experience
- Strong knowledge of transaction and payment processing rules, regulations, and platforms
- Excellent written and verbal communication skills
- Strong customer focus
- Good negotiation skills and ability to handle challenging situations under pressure
- Relationship management and stakeholder engagement skills
- Strong technical skills, especially Microsoft Excel, PowerPoint, SharePoint, and Outlook
- Leadership and coaching skills
- Organizational and time-management skills
- Strong attention to detail
What We Do
Recently named by The Times newspaper as one of the UK’s Top 20 fintech companies, Allica Bank is dedicated to serving and supporting small and medium businesses and empowering them to succeed. We combine modern, powerful technology with local relationships in the community to deliver expert banking for businesses in Britain. We have offices in Milton Keynes, Manchester and London, and a team of expert relationship managers out on the road across England and Wales, providing personal support to small and medium-sized businesses in their local communities. In everything we do, we live and breathe our four core values of collaboration, integrity, delivery and being straightforward.
