Job Description:
CSI, one of the nation's leading fintech companies, is seeking a customer-focused and analytical Fraud Analyst to join our Card Fraud Operations team. In this role, you will help protect financial institutions and cardholders by identifying suspicious activity, investigating potential fraud cases, responding to customer inquiries, and supporting fraud prevention efforts.
This is an excellent opportunity for someone who enjoys problem-solving, critical thinking, customer interaction, and working in a fast-paced environment where no two days are the same.
What You'll Do
Monitor fraud alerts and investigate potentially fraudulent transactions and account activity.
Analyze suspicious behaviors and identify fraud trends and patterns.
Verify fraud activity by contacting cardholders and financial institutions.
Handle inbound and outbound customer communications related to fraud, lost cards, stolen cards, and account concerns.
Review and manage fraud-related tickets, requests, and escalations.
Collaborate with internal teams including fraud operations, card services, payments, and dispute teams.
Support fraud prevention initiatives and process improvements.
Serve as an escalation point for more complex fraud cases.
Maintain detailed records and documentation of investigations and outcomes.
What We're Looking For
Required Qualifications
1-3 years of relevant work experience.
Strong customer service and communication skills.
Ability to confidently handle phone conversations with customers and financial institutions.
Experience working in a fast-paced environment while managing multiple priorities.
Strong analytical and critical-thinking skills.
Ability to identify patterns, trends, and anomalies.
Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
Ability to navigate multiple systems and applications simultaneously.
Strong attention to detail and organizational skills.
Preferred Qualifications
Fraud investigation, fraud operations, or risk management experience.
Banking, payments, financial services, or fintech experience.
Experience working with CRM or case management systems.
SQL knowledge for research and data analysis.
Experience supporting customers in a call center or operations environment.
Work Schedule
This position supports a 24/7/365 operation.
11:00 AM – 9:00 PM Central Time
Four 10-hour shifts per week
Includes rotating weekends and holidays
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Skills Required
- 1-3 years of relevant work experience
- Strong customer service and communication skills
- Ability to confidently handle phone conversations with customers and financial institutions
- Experience working in a fast-paced environment while managing multiple priorities
- Strong analytical and critical-thinking skills
- Ability to identify patterns, trends, and anomalies
- Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
- Ability to navigate multiple systems and applications simultaneously
- Strong attention to detail and organizational skills
- Fraud investigation, fraud operations, or risk management experience
- Banking, payments, financial services, or fintech experience
- Experience working with CRM or case management systems
- SQL knowledge for research and data analysis
- Experience supporting customers in a call center or operations environment
What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality. We drive financial institutions and other businesses forward with a variety of services, including: Core Banking With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies. Regulatory Compliance As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions. Managed Cybersecurity CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation. IT Management As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs. Document Distribution From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers. Advisory Services CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
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