BELFOR Franchise Group (BFG) is one of the largest and most respected franchisors in the nation. With twelve of the strongest franchise opportunities on the market, BELFOR Franchise Group is a dominant brand in the restoration, home services and commercial cleaning industries. For over a decade, BELFOR Franchise Group has been empowering entrepreneurs to own businesses that are not only designed for growth, but also provide a meaningful service to their communities.
BFG is seeking a Franchise Operations Support Specialist to be the point of contact for franchisees and internal departments. This individual will assist in support, training, and ongoing communications of FSM (Field Service Management), PoS (Point of Sale), and CRM (Customer Relationship Management) softwares to find ways to optimize features and programs for several brands within BELFOR Franchise Group. This is a vital role that impacts franchise growth and brand image.
- Project Management skills
- Understanding and hands-on experience in software support
- Able to understand business key drivers and connect to system needs
- Strong analytical and problem-solving skills.
- Strong interpersonal skills
- Strong communications (written and verbal) and relationship building skills.
- Previous experience training individuals
- Proficient with Microsoft Office Suite of Products (PowerPoint, Word, Excel, Outlook, SharePoint) and Google equivalent.
- Self-motivated with the demonstrated ability to take initiative.
- Ability to multitask and meet established deadlines, while maintaining quality and customer satisfaction.
- Ability to work under pressure in a self-directed environment while managing multiple tasks and constantly changing priorities.
- College degree or equivalent work experience.
- The ability to work full-time in the Ann Arbor office (in office position)
Preferred Skills and Experience:
- A high level of proficiency using FSM, PoS and CRM software
- Preferred experience with FSM, PoS or CRM software
- Project Management experience preferred
Skills Required
- Project management skills
- Hands-on experience in software support
- Ability to understand business key drivers and connect to system needs
- Strong analytical and problem-solving skills
- Strong interpersonal skills
- Strong written and verbal communication and relationship-building skills
- Previous experience training individuals
- Proficient with Microsoft Office (PowerPoint, Word, Excel, Outlook, SharePoint) and Google equivalents
- Self-motivated with ability to take initiative
- Ability to multitask and meet established deadlines while maintaining quality and customer satisfaction
- Ability to work under pressure in a self-directed environment managing multiple tasks and changing priorities
- College degree or equivalent work experience
- Ability to work full-time in the Ann Arbor office (in-office position)
- High level of proficiency using FSM, PoS, and CRM software
- Project management experience
- Experience with FSM, PoS, or CRM software
What We Do
BELFOR Franchise Group is a leading global franchisor of residential and commercial service brands. They empower entrepreneurs by providing robust business models, industry-leading training, and ongoing coaching. Their diverse portfolio includes brands across home services, commercial cleaning, and restoration industries, such as 1-800 WATER DAMAGE, Chem-Dry, and others, helping local owners succeed in their respective markets.
