Company Description
From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.
Parfums Christian Dior invites you today to join its North America teams.
Parfums Christian Dior is part of the LVMH Group.
Job Description
POSITION OVERVIEW
Achieve retail sales goals by providing superior fragrance service to clients and developing client relationships to build repeat sales and brand loyalty.
- Full time and part time available
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Achieve retail sales goal or annual productivity goals.
- Provide full range customer service including product information, sales and execution of all in-store events. Emphasize creating special events to drive the Parfums Christian Dior (PCD) brand.
- Work with Education Manager to learn about the world of PCD and transfer that knowledge to the team at the counter.
- Ensure that all communications with customers are courteous, cordial, and professional.
- Be responsible for counter environment and products being clean, well-organized, and always well-presented.
- Meet retail sales plan objectives and track productivity, as determined by employer.
- Answer and respond to customer requests regarding Dior and its product lines, namely fragrance.
- Provide consultation to customers for selection of fragrance.
- Resolve customer issues or questions by telephone or letter; including research and preparation of reply correspondence.
- Maintain client registration program, sustain customer relationships and generate new business through regular communication.
- Adhere to all policies and practices of the counter and retailer.
- Conduct all other job-related activities.
SUPERVISION RECEIVED
Counter or Department Manager
Qualifications
- 2+ years of prestige fragrance sales and clienteling experience
- Ability to effectively manage customer expectations and build loyal customer relationships
- Excellent organizational skills
- Superior written and verbal communication skills
- CRT experience and aptitude in learning how to access computer-based inventory and order status detail
- Knowledge of Microsoft Office for Windows and Excel
- Deals with confidential information and/or issues using discretion and judgment
Additional Information
NOTE: This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
What We Do
LVMH is the world leader in luxury.
A family group founded in 1987 and headed by Chairman and CEO Bernard Arnault, LVMH is now home to 75 iconic Maisons, which embody a distinctive art de vivre blending heritage and modernity. With reported sales of 79.2 billion euros in 2022 and 5600 stores around the world, we are the only group present in all major sectors of the luxury industry: Wines & Spirits, Fashion & Leather Goods, Perfumes & Cosmetics, Watches & Jewelry, Selective Distribution.
Our long-term vision, entrepreneurial spirit and constant search for new solutions set us apart. The success of our Group is only possible thanks to our employees: 196,000 passionate and committed women and men, representing 190 nationalities, work in our studios, workshops, wineries, factories, offices and boutiques all around the world. Their talent and their diversity are our strength.
Being part of LVMH means being continuously inspired by our heritage, creativity and sense of the collective. We have exceptional stories to share and an unrivalled legacy to pass on to future generations.
Being part of LVMH means being challenged. We set ambitious paths to excellence by continuously pushing the boundaries, raising our standards and renewing ourselves to ensure the long-term development of our Maisons.
Being part of LVMH means belonging to one of the world’s most creative and innovative communities. We foster collaborations that enable our people to enrich their knowledge, grow their network and share their passions.
Being part of LVMH means being supported in an inclusive and diverse workplace, where all voices are heard and each talent is given the means to thrive.
In 6 different industries, across 81 countries, LVMH and its Maisons are committed to exemplary ethics, social and environmental responsibility. We strive to ensure that our products and the way they are made have positive impact on our entire ecosystem and on our host communities.
At LVMH, we craft the future.
