FPGA Customer Quality Engineer

Posted 10 Days Ago
Be an Early Applicant
San Jose, CA, USA
In-Office
119K-210K Annually
Expert/Leader
Artificial Intelligence • Internet of Things • Machine Learning
The Role
Debug, troubleshoot, and resolve customer-reported FPGA/ASIC hardware, board, firmware, and system issues. Lead root-cause analysis and cross-functional corrective actions, coordinate with customers and manufacturing partners (including on-site visits), support product qualification and production ramp, and develop data collection for quality monitoring and continuous improvement.
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Job Details:

Job Description:

About Altera

At Altera™, our independence as the world’s largest pureplay FPGA solutions provider gives us the focus, speed, and agility to innovate without compromise. With more than four decades of industryleading FPGA expertise, our singular mission is to deliver the programmable technologies that help customers differentiate, innovate, and scale across rapidly evolving markets like AI, cloud, networking, and edge. As an independent company, we move faster, invest deeper, and partner more closely—empowering our teams to drive breakthrough innovation and shape the future of the FPGA industry.

About the Role

We are seeking a highly experienced and capable FPGA Customer Quality Engineer (CQE) to drive FPGA product quality, strengthening the end customer experience. In this role, you will directly debug, support, drive and resolve customer reported issues focusing on chip hardware, boards and systems. This role is external facing through close partnerships with Altera end customers, including coordination of internal functional teams to drive root cause and systemic quality improvements.

Key Responsibilities

  • Drive FPGA product quality by helping troubleshoot, debug, identify and resolve quality issues across hardware, firmware, software, board, system, and manufacturing by partnering with external customers, internal engineering, operations and supply chain teams.

  • Meet with customers and manufacturing partners regularly (including travel on-site) for discussions and quality reviews to strengthen working partnerships and relationships, accelerate issue debug/resolution, and drive ongoing quality improvements.

  • Ensure end-end quality with internal improvement initiatives and reviews, partnering with Altera engineering and operations teams on issue investigations with root-cause analysis, cross-functional alignment, containment, internal correction/prevention actions and enforcement, timely communication and resolution.

  • Partner with lead customers early to discuss and align on use cases, system level and environmental operating requirements, supporting product qualification and enabling collateral for production ramp-up internally and at end-customers.

  • Develop and improve product quality and manufacturing data collection from external customers to support monitoring, testing, failure prediction/modeling, quality assessment and continuous improvement across Altera.

Salary Range

The pay range below is for Bay Area California only. Actual salary may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc. We also offer incentive opportunities that reward employees based on individual and company performance. 

$118,900 - $210,000 USD

We use artificial intelligence to screen, assess, or select applicants for the position.  Applicants must be eligible for any required U.S. export authorizations.

#LI-MD1

Qualifications:

Minimum Qualifications

  • Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field

  • 10+ years of experience working with FPGA and/or ASIC products in one or more of the following areas: design, validation, test, quality engineering, lab debug, or applications engineering at component, hardware, or board level

  • 10+ years of experience applying digital logic design principles, including SRAM, FIFO, PLL, and related architectures

  • 7+ years of experience providing technical support to external customers for FPGA and/or ASIC-based designs, including issue resolution and design guidance

  • 7+ years of experience leading FPGA and/or ASIC component debug activities, including root cause analysis and cross-functional issue resolution

  • 7+ years of experience with board-level design, bring-up, validation, and/or debug of hardware systems

  • 7+ years of experience using FPGA development tools such as Altera Quartus or similar, with hands-on knowledge of FPGA architecture, IP integration, and timing/voltage/temperature considerations

  • 5+ years of experience working with high-speed interfaces such as Ethernet, PCIe, DDR, HDMI, USB, AXI, or similar protocols

Preferred Qualifications

  • 12+ years of experience working with FPGA and/or ASIC products in one or more of the following areas: design, validation, test, quality engineering, lab debug, or applications engineering at component, hardware, or board level

  • Strong analytical skills and attention to detail

  • Strong verbal and written communication skills

  • Effective organizational and planning skills

  • Ability to work independently as well as collaboratively in cross-functional team environments

  • Willingness and ability to travel for customer and partner engagements as needed

Job Type: Regular

Shift:Shift 1 (United States of America)

Primary Location:San Jose, California, United States

Additional Locations:

Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Skills Required

  • Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related technical field
  • 10+ years experience working with FPGA and/or ASIC products in design, validation, test, quality engineering, lab debug, or applications engineering at component, hardware, or board level
  • 10+ years applying digital logic design principles, including SRAM, FIFO, PLL, and related architectures
  • 7+ years providing technical support to external customers for FPGA and/or ASIC-based designs, including issue resolution and design guidance
  • 7+ years leading FPGA and/or ASIC component debug activities, including root cause analysis and cross-functional issue resolution
  • 7+ years with board-level design, bring-up, validation, and/or debug of hardware systems
  • 7+ years using FPGA development tools such as Altera Quartus or similar, with hands-on knowledge of FPGA architecture, IP integration, and timing/voltage/temperature considerations
  • 5+ years working with high-speed interfaces such as Ethernet, PCIe, DDR, HDMI, USB, AXI or similar protocols
  • 12+ years experience working with FPGA and/or ASIC products
  • Strong analytical skills and attention to detail
  • Strong verbal and written communication skills
  • Effective organizational and planning skills
  • Ability to work independently and collaboratively in cross-functional team environments
  • Willingness and ability to travel for customer and partner engagements as needed

Altera (altera.com) Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Altera (altera.com) and has not been reviewed or approved by Altera (altera.com).

  • Retirement Support Feedback suggests retirement programs are robust, with offerings such as a 401(k) and a pension. This breadth supports long-term financial security.
  • Leave & Time Off Breadth Feedback suggests time-off policies are generous, including PTO, paid sick days, and paid holidays. Wellness initiatives like gym memberships further support balance.
  • Parental & Family Support Feedback suggests parental leave is generous. Family-building support, including fertility benefits and adoption reimbursement, is highlighted as part of the package.

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The Company
HQ: San Jose, California
1,612 Employees
Year Founded: 1983

What We Do

Altera: Accelerating Innovators Altera provides leadership programmable solutions that are easy-to-use and deploy in applications from cloud to edge, offering limitless AI possibilities. Our end-to-end broad portfolio of products including FPGAs, CPLDs, Intellectual Property, development tools, System on Modules, SmartNICs and IPUs provide the flexibility to accelerate innovation. Altera is helping to shape the future through pioneering innovation that unlocks extraordinary possibilities for everyone on the planet.

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