Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
The Role
Own full-cycle sales for inbound and outbound opportunities across EMEA, from SMB to enterprise
Source a meaningful share of your own pipeline through outbound
Sell to B2B tech companies of all sizes, from under-500-employee companies to larger accounts
Run demos and handle technical questions directly, with our Solutions Engineering team there to support you on the toughest problems
Navigate EMEA-specific buying dynamics like data residency, GDPR, and procurement cycles
Help shape our early GTM motion in the region — positioning, messaging, and playbooks
Work in person with our small EMEA team in London
Requirements
2+ years of full-cycle SaaS sales experience
Experience selling deals ranging from $10k to $100k+ ARR
Comfortable with outbound prospecting
Able to sell differentiated, technical products to sophisticated buyers
Based in London (or willing to relocate) and in-office five days a week
Nice to Haves
Experience being a founding or early sales hire in a new region or market
Sold into competitive, incumbent-heavy markets
Experience selling to Support, Success, or Post-Sales teams
Familiarity with AI-driven products
Sales Stack
Salesforce
Scratchpad
Salesbricks
Benefits
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 Pension plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
Skills Required
- 2+ years of full-cycle SaaS sales experience
- Experience selling deals ranging from $10k to $100k+ ARR
- Comfort with outbound prospecting
- Ability to sell differentiated, technical products to sophisticated buyers
- Based in London or willing to relocate
- Available to work in-office five days a week
- Experience as a founding or early sales hire in a new region or market
- Experience selling into competitive, incumbent-heavy markets
- Experience selling to Support, Success, or Post-Sales teams
- Familiarity with AI-driven products
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
