What you can expect
In this role, you’ll partner with Sales, provide AI and Agentic Search expertise, and help close deals from a technical perspective.
About the Team
Zoom AI Companion represents our commitment to transforming how organizations leverage AI to enhance productivity and collaboration. What started as an AI-powered meeting assistant has evolved into a comprehensive AI ecosystem that helps employees work smarter across all Zoom products.
Agentic Search is a flagship feature of Zoom AI Companion that enables organizations to unlock the full value of their knowledge and conversations. Agentic Search connects Zoom Meetings, Team Chat, Docs, and third-party apps so employees can instantly find relevant information, conversations, decisions, and context in one experience.
Responsibilities
- Partnering with Technical Sales: Collaborate closely with the Sales team to provide deep technical expertise in AI and Agentic Search capabilities.
- Contributing Design: Architect and design Agentic Search solutions that leverage Zoom AI Companion to meet customer requirements.
- Working with infrastructure: Maintain comprehensive understanding of our infrastructure, systems, and technical architecture to confidently address customer questions and concern.
- Pre-Sales Support: Lead technical discovery sessions, product demonstrations, and proof-of-concept implementations with prospective customers.
- Acting as a trusted technical advisor throughout the sales cycle, demonstrating the value of Agentic Search and AI capabilities effectively to customers.
- Educating sales teams on AI, search technologies, and technical differentiators to improve their effectiveness.
What we’re looking for
- Have 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting roles.
- Need a deep understanding of Agentic Search technologies, information retrieval, and AI/ML concepts.
- Demonstrate knowledge of cloud infrastructure, distributed systems, and scalable architectures.
- Have a proven track record of partnering with sales teams to close enterprise deals.
- Own an excellent communication skills with ability to explain complex technical concepts to both technical and non-technical audiences.
- Need to have experience with AI technologies, natural language processing, or conversational AI platforms.
Salary Range or On Target Earnings:
Minimum:
$124,000.00Maximum:
$271,200.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Skills Required
- 5+ years of experience in solution architecture, pre-sales engineering, or technical consulting roles
- Deep understanding of Agentic Search technologies and AI/ML concepts
- Knowledge of cloud infrastructure and scalable architectures
- Proven track record of partnering with sales teams to close enterprise deals
- Excellent communication skills with ability to explain complex concepts
- Experience with AI technologies and natural language processing
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Pay is considered competitive and above average across many roles, with strong total compensation and equity as a meaningful component. Satisfaction is often higher in engineering and other in-demand functions.
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Healthcare Strength — Benefits include multiple medical plan options, company-paid life and disability coverage, and dental and vision at no cost for employees and dependents. Mental health resources, EAP access, and wellness supports are emphasized as part of the package.
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Parental & Family Support — Paid parental leave is provided for all parents with additional time for birthing parents, complemented by family-forming support and post-leave career coaching. These programs are positioned as meaningful elements of total rewards.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
