Forward Deployment Engineer - IFS Loops

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

TheLoops, an IFS company, is the first enterprise-grade AI Agent platform built for SaaS, CX, and mission-critical industries. Our AI Agents are secure, always-learning digital coworkers that work 24/7 to drive measurable business outcomes. As the company grows, it is looking for mission-driven individuals to help deliver the future of AI-powered operations.

At TheLoops, they:

• Lead with Curiosity: They ask questions, learn, and communicate with respect for each other.
• Learn by Making: They iterate fast to deliver tangible solutions with humility.
• Listen to the Loop: They use data and feedback to map their path to success and measure it with autonomy and empathy.

As a Forward Deployed AI Engineer, you will work directly with enterprise customers to deliver pilot, production-ready AI agent solutions. You will lead the design and deployment of intelligent agents across customer workflows, owning everything from discovery and prototyping to configuration, testing, and launch. This is a fast-paced, hands-on role that combines engineering, customer collaboration, and applied AI. You will serve as a critical link between the product and the customer's needs, ensuring rapid value delivery and laying the foundation for long-term success.

What You'll Do

• Customer Engagement & Solution Implementation:
  • Partner with enterprise customers to scope and implement AI Agent use cases across complex workflows.
  • Integrate TheLoops’ platform with customer systems.
• Technical Execution & Optimization:
  • Tune agent behavior and logic to deliver measurable outcomes (e.g., lower costs, increase in efficiency, fewer errors).
  • Troubleshoot deployments and iterate quickly to ensure performance, accuracy, and user adoption.
• Cross-functional Collaboration:
  • Collaborate closely with Product, Engineering, and Customer Success to feed customer insights into the roadmap.
  • Document technical decisions and hand off stable deployments to customer engineering or support teams.

• 2–5 years of experience in a software engineering, solutions engineering, or ML deployment role.
• Proficiency in Python, Javascripts and a working knowledge of AI/ML frameworks (e.g., OpenAI, Hugging Face, LangChain, Pinecone, Weaviate, etc.).
• You're passionate about AI and possess a working understanding of concepts like LLMs, embeddings, prompt engineering, vector databases, RAG systems, and/or conversational AI workflows.
• You're technically adept and comfortable with RESTful APIs (JSON), data migration, and configuring complex software integrations.
• You have experience implementing or engineering Enterprise tool ecosystem [CRM, ERP, Helpdesk platforms, Developer platforms, HR systems & Financial systems]
• You're a natural educator and excel at communicating with diverse audiences, from developers to executives.
• Prior work with enterprise AI platforms or multi-agent orchestration.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.